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Effective from January 12, 2009, at 11:00pm and as amended on July 21, 2010.
1.1 The terms and expressions in these Regulations are defined as follows, unless otherwise specified:
- "Airline" or "Alitalia" means Alitalia - Compagnia Aerea Italiana S.p.A. with its registered office at Piazza Almerico Da Schio palazzina RPU, 00054 Fiumicino, with fully paid-up share capital of EUR 668,355,344.00, tax code and VAT no. 02500880121, Rome R.E.A. (Repertorio Economico Amministrativo — economic and administrative index) no. 1225709, as well as the companies CAI First S.p.A. and CAI Second S.p.A.
- "Card" means a plastic card (loyalty card) bearing the Customer's name, surname and personal numerical code issued by the Airline, which can be used to enjoy the services offered by the Program (see Art. 2.6).
- "Exclusive Clubs" means the "Ulisse", "Freccia Alata" and "Freccia Alata Plus" clubs, whose Members are also MilleMiglia Program Members. Membership of these Exclusive Clubs entitles Members to special services and benefits, the rules and regulations for which can be viewed on the website www.alitalia.com (see Art. 9).
- "SkyTeam Airline" or "SkyTeam Airlines" means the Partner or Partners, respectively, that belong to the SkyTeam alliance, as listed on the website www.alitalia.com and/or in the Guide.
- "Program Communications" means all communications relating to the Program that are published on the website www.alitalia.com and/or in other media relating to the Program, such as brochures, e-magazines, newsletters, etc.
- "General Conditions of Carriage (or GCC)" means the conditions of the contract governing the provision of general economic interest services, consisting of the carriage of passengers and baggage, which can be viewed on the website www.alitalia.com.
- "Guide" means all information available on the website www.alitalia.com relating to the procedures for earning Miles and claiming Rewards, as well as Program benefits and services. Members may also request this information from Customer Service, who will send written material to the Member at the address provided.
- "Miles" means the Miles earned through the Airline and its Partners or purchased from Points International Ltd., in accordance with the procedures set out in the Regulations, on the website www.alitalia.com and/or in the Guide and/or Program Communications. A Mile is the Program's unit of measurement. Earning Miles in specified quantities enables Members to claim and obtain Rewards (see Art. 5 and 6).
- "Qualifying Miles" means the Miles that enable Members to join or to renew membership to the Exclusive Clubs (see Art. 9). Qualifying Miles can be earned from January 1 to December 31 of each year of the Program by using services provided by the Airline, the SkyTeam Airlines or other Partner companies, where specifically indicated.
- "Partner" means an Airline or a company or entity that carries out activities other than air transport (also known as a Commercial Partner) and by using its services and/or products, Members can earn or redeem Miles, as specified in these Regulations, on the website www.alitalia.com and/or in the Guide and/or Program Communications. The Program Partners are listed in Appendix A. MilleMiglia <B>"PIN"</B> (Personal Identification Number) means a secret personal code that allows Members to access their dedicated Program section on the website www.alitalia.com and other services relating to the Program (see Articles 2.5 and 2.6).
- "Points International Ltd." refers to the company Alitalia has authorized, by a specific agreement, to sell Miles to Members and to transfer Miles for a fee from one Member's account to another Member's account.
- "Reward" means the right to air travel or other Rewards by redeeming Miles earned in compliance with the procedures set out in these Regulations, on the website www.alitalia.com and/or in the Guide and/or Program Communications.
- "MilleMiglia Program" or "Program" means the rewards program whose purpose is to retain frequent flyer customers, promoted by Alitalia Linee Aeree Italiane S.p.A. which is now in extraordinary administration ("Former Alitalia"). The Program runs from January 1, 2008, to December 31, 2010, and has been extended to December 31, 2012. With effect from 11:00pm, January 12, 2009, the Airline replaced the Former Alitalia as promoter of the Program and shall recognize any Miles accrued, shall grant Rewards owed by Former Alitalia to Members and shall recognize the Rewards granted by Former Alitalia (as long as validly requested by Members), pursuant to the rules set out in these Regulations and specified on the website www.alitalia.com and/or in the Guide and/or Program Communications. The Program is subject to current legislation relating to competitions and rewards programs covered by Italian Presidential Decree no. 430/2001, and is also subject to monitoring and checks by the competent offices of the Italian Ministry of Economic Development.
- "Regulations" means these terms and conditions that govern the Program.
- "Crediting of Missing Miles" means the crediting of Miles to a Member's account after the time at which such crediting would normally automatically take place.
- "Itinerary Receipt" means, pursuant to the Montreal Convention of 1999 on the civil liability of air carriers, a document certifying the issue of an electronic ticket (e-ticket), which therefore replaces the paper ticket.
- "Customer Service" means the telephone service for Members to obtain information, make bookings and obtain tickets, Rewards and assistance.
- "SkyTeam" means the airline alliance established on June 22, 2000, in which the SkyTeam Airlines specified in the list on the Alitalia website www.alitalia.com and/or in the Guide and/or Program Communications participate.
- "Member" means a natural person who participates in the Program and whose name is on the Card.
- "Qualifying Flights" means all flights flown with fare class tickets for which Qualifying Miles can be earned. Qualifying Flights enable Members to join or renew membership to the Exclusive Clubs (see Art. 9) as an alternative to accruing a certain number of Qualifying Miles for that purpose.
1.2 Participation in the Program is subject to these Regulations and is free of charge.
1.3 The Airline reserves the right to fully or partially, and at any time, modify these Regulations and the terms and conditions for participating in the Program, as long as the rights participants have already acquired are protected.
1.4 For further information about the Program, please visit the MilleMiglia section of the website www.alitalia.com or call Customer Service on the phone numbers listed on the website www.alitalia.com and/or in the Guide and/or Program Communications.
2.1 All natural persons who are paying passengers on flights, who are at least 14 years of age and who, upon registering, provided an address for receiving MilleMiglia correspondence are eligible to participate in the Program. Registration for the Program by unemancipated minors is subject to the express approval of their parents or those with parental authority. Parents or those with parental authority are liable for and shall manage minors' participation in the Program.
2.2 Employees of Airlines or other companies, entities or businesses whose employees benefit from travel discounts (industry discounts) are not permitted to participate in the Program. The Airline reserves the right to deny Program participation to those who do not meet the requirements set out in these Regulations or to exclude them from the Program if failure to meet the abovementioned requirements is subsequently discovered, without prejudice to the rights they have acquired. If Program registration should contravene or fail to comply with the applicable provisions of the Regulations, the Airline shall reserve the right to revoke the Member's registration and to cancel the Miles earned that have yet to be redeemed at the time the exclusion is communicated, as well as to void any Rewards previously obtained but not yet redeemed.
2.3 To join the Program, you must register via the website Lost PIN or contact Customer Service. Applying to register for the MilleMiglia Program requires that these Regulations have been read and accepted in full.
Another way to register for the Program is to apply for one of the co-branded cards, which Alitalia promotes with a number of financial partners to Customers of such cardswho have not previously registered for the Program. In this case individual Customers are required to register by providing their personal data on the appropriate form, as registration in the MilleMiglia Program is required in order to hold such co-branded cards, without which the application for these cards cannot be accepted and processed. The issue of an Exclusive Club membership card automatically registers a Customer for the Program.
2.4 Upon registration, Members are provided with a personal numerical code, which must be given when booking flights and checking in at the airport for the relevant number of Miles to be credited. The personal numerical code identifying each Member corresponds to an account to which earned Miles will be credited: (i) resulting from flights actually taken (i.e. flown with the Airline, (ii) resulting from those actually taken with Partner Airlines and (iii) resulting from the use of services provided by the Airline and (iv) from the purchase of products and the use of services provided by other Partners, in accordance with the terms and conditions set out on the website www.alitalia.com and/or in the Guide and/or Program Communications.
2.5 Moreover, Members will receive, via their own email or the address they specified, the PIN needed to access their dedicated services, as well as the specific instructions for doing so. Members bear sole responsibility for the confidentiality of their own PIN.
2.6 Members will be sent their Cards, bearing their personal data and personal numerical code, separately. The Card is the Member's name and may only be used by its holder. In the event that the card is lost, stolen or damaged, the Member must notify Customer Service promptly. Customer Service may then re-issue the card or close the corresponding account and open a new account to which all Miles earned will be transferred. In that event, the Member will receive a new code, a new Card and a new PIN. However, the Airline will not be responsible for any fraudulent use of the lost or stolen Card prior to the abovementioned notification. If a PIN is lost, the Member may contact Customer Service, which will issue a new PIN and send it to the Member's address. Members can also retrieve their own PINs using the appropriate identification function on the Lost PIN website, but only if they have provided the Airline with their email address. In these cases, for security reasons, Members are required, once a PIN has been retrieved, to change their PIN using the data update function provided.
2.7 It is not permitted to register several people under the same personal numerical code or the same account. Each registration is made under the name of a single Member and requires the Member to provide his or her own personal data and to notify any changes thereof via the website or by contacting Customer Service. The Member ensures the accuracy of all information provided to the Airline and is solely responsible for it. If multiple codes or accounts are registered to the same Member, the Airline will, after informing the Member in question, transfer the Miles earned to a single account and close the other accounts. In that case, if Miles relating to the same flight/service have been credited to multiple accounts in the name of the same Member, they will be credited to the single, valid account only once.
2.8 The purchase, integration and transfer of Miles between different accounts is not permitted other than as expressly provided for in these Regulations and stated on the website and/or in the Guide and/or in the Program Communications.
2.9 Members who were registered for previous MilleMiglia Programs shall continue by rights to be registered for the new Program, without prejudice to their right to request cancellation of their Membership. Members are entitled to withdraw from the Program at any time prior to its anticipated expiry. In that event, without prejudice to their ability to obtain any Reward due if the earned Miles are sufficient, any Miles not yet redeemed at the time of withdrawal from the Program will be lost.
2.10 Members may not sell or trade the Miles or Rewards they are due in any way.
2.11 Members may not falsify or modify the information relating to their participation in the Program in any way, and may not issue false or misleading statements or provide false or misleading information in order to gain advantages they are not entitled to.
2.12 Alitalia reserves the right to offer promotional initiatives to specific groups of Customers. By participating in such promotional initiatives the Customer may receive a number of benefits in addition to those provided for by the Program.
3.1 Members' participation in the Program is subject to compliance with all the conditions and rules of conduct specified in these Regulations.
3.2 In particular, Members are prohibited from behaving in a manner that is improper, indecent, disrespectful or offensive toward employees of the Airline or Program Partner Airlines, companies or other entities, or from any inappropriate behavior on board an aircraft or in areas reserved for Members, or from refusing to follow instructions given by employees of the Airline or Program Partner Airlines, companies or other entities.
3.3 The Airline reserves the right, at its sole discretion, to exclude a Member from the Program and, without prejudice to any rights the Member has acquired, to cancel any Miles earned but not yet redeemed at the time at which the exclusion is notified, and to void any unredeemed Rewards obtained previously, if the Member fails to comply with all terms and conditions in these Regulations and/or his conduct does not comply with them, with legislation, the Airline's GCCs or those of any of its Partner Airlines and, more generally, with any other applicable regulations or provisions.
The list of Program Partners is provided on the website www.alitalia.com and/or in the Guide and/or Program Communications.
This list may be changed at any time. The Airline shall notify Members promptly of any changes to the abovementioned list; these changes will not involve the loss of any Miles earned using the services of any Partners that may have been excluded from the list. SkyTeam alliance airlines represent a particular category of Partners.
5.1 Miles are the basic unit of calculation used by the Airline for the Program. Members earn Miles on the Airline's flights and on those of the Program Partner Airlines, as well as when using the services of Commercial Partners. Members who fly with the Airline or with one of the SkyTeam Airlines also earn Miles from code-sharing flights; however, code-sharing flights operated by the Airline and/or Partner Airlines in association with airlines that are not Program Partners do not entitle Members to mileage credit, unless the Airline and/or the Partner Airlines are Marketing Carriers, in other words the air ticket/itinerary receipt states the IATA code for the abovementioned airlines in the carrier box.
5.2 The number of Miles credited for flights is calculated based on the IATA TPM (Ticketed Point Mileage) distance or on the minimum number of Miles envisaged by the Program between the flight's departure and destination airports and on the booking class used, which indicates the pre-selected rate. For multi-leg flights, Miles are credited in relation to individual legs. The number of Miles credited are specified in the miles earning tables available on the website www.alitalia.com and/or in the Guide and may be obtained by contacting Customer Service. The number of Miles credited is as specified in the miles earning tables in force at the time the ticket for each leg is used. The content of these tables is only valid for the period specified on the website www.alitalia.com and/or in the Guide. The services provided and the products offered by Partner companies that are eligible for Miles are indicated on the website www.alitalia.com and/or in the Guide and/or Program Communications.
5.3 To have Miles credited automatically, Members must quote their personal numerical code when booking flights and must show their Card when checking in at the airport. It may not be possible to credit Miles automatically at some airports. If miles are not credited automatically, Members are entitled to a Crediting of Missing Miles by submitting a legible photocopy of their boarding card and ticket/itinerary receipt, within four (4) months of taking the flight to which the Miles refer, by fax or post to the MilleMiglia Customer Service, or by entering the number of the Airline's e-ticket in the space provided on the website www.alitalia.com. If the services/products of a Commercial Partner are used, Members must quote their personal numerical code when booking the service or purchasing the product. If Miles are not credited for a service or product offered by a Partner, it will be necessary to contact the Partner's Customer Service directly.
5.4 In the event that a Member is also registered in another Partner Airline's loyalty program and flies with one of those Partners, he will not be able to have duplicate Miles credited to the account of that program as well as to the account of this Program. If the Airline establishes that a Member has fraudulently obtained duplicate Miles, it reserves the right to void the unduly credited Miles and to exclude the Member from the Program, without prejudice to any rights acquired.
5.5 Any tickets purchased but not used are not eligible for Miles.
5.6 Any Miles that Members earn by using air transport services may only be credited to Members once they have taken the flights.
5.7 Any flights purchased by Members but used by others are not eligible for Miles.
5.8 The Airline reserves the right to undertake promotional initiatives or enter into specific agreements through which Miles can be awarded on different grounds and in addition to those provided for in these Regulations and on the website www.alitalia.com and/or in the Guide and/or Program Communications.
5.9 Miles obtained after using Commercial Partner services/products are governed by the rules notified by these Commercial Partners.
5.10 Members cannot be earned from flights taken as Rewards.
5.11 Miles may not be earned on some special booking classes on the Airline's flights or classes of Partner services or products with particularly discounted rates/prices. The Airline does, however, reserve the right to award Miles for these special rates/prices during specific promotional campaigns, of which Members will be suitably notified.
5.12 Miles cannot be earned from flights flown free of charge or with discounts of over 40% on the applicable fare and/or identified by discount codes ID and AD. Any Miles credited from these flights will be canceled.
5.13 Miles will not be credited for flights taken on airlines that are not Program Partners, even if originally booked through the Airline or for a ticket issued for the Airline. Nonetheless, if the Airline rebooks the flight to an airline that is not a Program Partner because one of the Airline's flights is canceled within 36 hours of departure, the Member will still be entitled to mileage credit for that flight.
5.14 Charter flights are only eligible for Miles if Members have received specific information about them.
5.15 Program Partners are the only parties responsible for the conditions for awarding Miles, following the use of their services or the purchase of their products and the related credit. Members who wish to use Partner services or products are required to check these applicable conditions with the Partners. The Airline assumes no liability for services or products offered by its Partners. Any related complaints must be addressed directly to those Partners.
5.16 Miles cannot be traded by Members nor converted into cash.
5.17 Miles earned by Members are detailed on a statement which is available on the website www.alitalia.com, on the automated Customer Service helpline, or periodically sent to the electronic or postal address provided to the Airline by the Member. The Airline reserves the right to modify at any time the intervals at which such statements are provided and is not liable for any delays due to lost mail or the Member's failure to update his/her address. In any event, the Airline retains the right to not award Miles or to cancel any Miles mistakenly credited at any time, giving the Member suitable notice.
5.18 In the event of a free upgrade to a superior class, awarded by the Airline or one of the Partner Airlines for operational reasons, Members will be credited for the Miles according to the travel class shown on the ticket rather than the class actually flown.
5.19 After a twenty-four (24) month period, during which the Member has not earned any Miles by flying with the Airline or with the Program Partners, the Airline reserves the right to close the account and to cancel the Miles on it. Members are responsible for checking the expiration date of their own Miles.
5.20 This rewards Program enables Miles to be earned until December 31, 2012 (see Art. 1.1). The Member may request the Rewards until June 30, 2013. Rewards will be awarded to the rightful owner within the maximum period of six (6) months of the end of the Program (i.e. by June 30, 2013) pursuant to the Presidential Decree of October 26, 2001, no. 430. Miles earned and not redeemed by that date will be deleted from the Member's personal account.
6.1 Members with children between 2 and 13 years of age can earn Miles on their own account for Alitalia and Air One flights flown by their children.
6.2 Each child can be linked to the MilleMiglia code of one parent only, with the prior agreement and authorization of the other parent.
6.3 Once a child has been linked to one parent's account, this can be changed to the other parent by paying a fee of 5,000 miles or EUR 55; Miles may under no circumstances be transferred from one account to another.
6.4 Each MilleMiglia Member may also, as a parent, have more than one child linked to their account.
6.5 To activate this program, the parent must fill out the form on the Alitalia website. Where the email address provided by the customer at the time of registration with the initiative is different to that held in the Alitalia database, it will replace the previous email address in Alitalia systems. The new email address will be used for all future MilleMiglia communications.
6.6 Miles awarded for each flight taken by the child shall be credited to the account of the parent to whom the child has been linked, in accordance with the MilleMiglia Program regulations in force, up to 100% of the Miles the child has actually flown (= base Miles), even if the fare at which the flight was purchased would imply a greater number of Miles.
6.7 Miles earned with the flights taken by the child cannot be used to renew Membership of or gain access to the Exclusive Clubs.
6.8 Parents cannot earn promotional Miles on flights flown by the child.
6.9 Members can ask for missing Miles for the flights to be credited within four (4) months, as provided for by the Program.
6.10 When the child reaches the age of 14, the link with the parent's MilleMiglia account is automatically canceled. From that moment onwards, the child will automatically become a Member of the MilleMiglia Program with his/her own code and will be able to earn miles on his/her own account. If the parent does not want his/her child to be a Member of the MilleMiglia Program, he/she can request the membership to be canceled.
6.11 Alitalia accepts no liability for any misrepresentations made by parents in relation to any information provided for the purposes of participating in the initiative.
7.1 Members may buy Miles for themselves or for other registered Members of the Program by going to the MilleMiglia section of the website at www.alitalia.com where they will have access to the portal of Points International Ltd., which is a company Alitalia has authorized by specific agreement to manage the service for buying/transferring Miles.
7.2 Furthermore, Members may transfer the Miles earned for their own account to the account of another Member registered in the Program by paying a fee.
7.3 The number of Miles that a Member can buy or transfer and the terms and conditions for such transactions are specified in the "Terms and conditions" section of the website www.Alitalia.com, under the MilleMiglia section.
7.4 The buying and transfer of Miles to claim Rewards as provided for by the Program is subject to the limits imposed by Article 3 of the Presidential Decree of October 26, 2001, no. 430 (published in the Official Journal of December 13, 2001, no. 289).
8.1 Members may claim Rewards on flights operated by the Airline and by Program Partner Airlines; Rewards cannot be claimed for code-sharing flights operated by Airlines that are not Program Partners. Any information relating to flights that are eligible for Rewards is provided on the website www.alitalia.com and/or in the Guide and/or Program Communications.
8.2 Destinations for which and procedures through which Rewards can be claimed are shown in the relevant Rewards tables available on the website www.alitalia.com and/or in the Guide, where the number of Miles needed for each destination and for each travel class is also specified.
8.3 Rewards can be awarded to Members or to other people specified by Members.
8.4 After earning the required number of Miles, Members can book an Award flight by visiting the MilleMiglia section of the Alitalia website or by contacting the Customer Service, specifying that the booking relates to a Reward. Bookings by redeeming Rewards cannot be made through the Airline's travel agencies or ticket desk or through third-party travel agencies.
8.5 Bookings will be automatically canceled if the award ticket is not issued within the time limit indicated at the time of booking.
8.6 Members will always be charged for boarding taxes and fuel surcharges relating to the Reward, as detailed on the website www.alitalia.com and/or in the Program Communications.
8.7 Any Rewards requested by telephone from Customer Service will be sent electronically. Boarding taxes and fuel surcharges must be paid by credit card. Alternatively, Members may collect a Reward by going directly to one of the Airline's ticket offices after having made the booking with Customer Service.
8.8 The Member or beneficiary, upon collecting the ticket, must sign a release for the collection and pay the boarding taxes and fuel surcharge. The ticket may also be collected by an adult third party with a personal identification document, a written proxy signed by the account holder and a photocopy of the MilleMiglia account holder's identification document and MilleMiglia Card.
8.9 Seats on board the Airline's flights that are reserved for Reward beneficiaries are limited.The Airline guarantees that a minimum of two (2) Reward seats will be available once the sale of seats on the flight commences until all seats are sold. The Airline reserves the right to reserve a certain number of reward seats for Members of the Exclusive Clubs. The Airline does not guarantee the availability of Reward seats on flights operated by Partner Airlines.
8.10 For each award ticket, a maximum of two (2) layovers (transits) at intermediate airports between the points of origin and destination are permitted. Requested stops (stop overs) are not permitted. For travel itineraries involving the use of more than one SkyTeam Airline, please check the relevant SkyTeam Awards table available on the website www.alitalia.com and/or in the Guide.
8.11 The Miles required to earn Rewards is the same for all Member categories. Beneficiaries of specific fare discounts (e.g. minors, students, pensioners, etc.) are not entitled to any related benefits and are entitled to Rewards by spending the same number of Miles as the other Members.
8.12 Rewards are valid for twelve (12) months from the date of issue, which cannot be extended. Alitalia reserves the right to issue promotional award tickets with a limited validity of less than twelve (12) months. Expired Rewards cannot be reused, reimbursed (Miles will under no circumstances be credited back to the Member's account), replaced or changed. The date and time of departure of the flight can be modified at no extra cost. Other modifications (in terms of beneficiary, itinerary and/or carrier) may be made as long as they fall within the Reward's period of validity (if the beneficiary changes, the previously assigned seat cannot be guaranteed), subject to the payment of an amount in money or a charge in Miles (the relevant amount can be found on the website www.alitalia.com and/or in the Guide). If a change in itinerary results in residual Miles, these will be lost and will under no circumstances be refunded to the Member. Any changes must be made by MilleMiglia Customer Service; any changes made by other offices of the Airline, the Airline or third-party travel agencies or other Airlines are not permitted.
8.13 Rewards cannot be used on Airlines other than those specified on the ticket.
8.14 In any event, changes of itinerary and/or beneficiary are not permitted if the ticket has been partially used.
8.15 If an award ticket is misplaced or stolen, or totally or partially lost or damaged, the Airline will replace the ticket either in full or in part at the Member's request, on condition that:
a) The Member produces evidence of a report made to the competent Public Authorities
b) Proof is given, to be promptly verified at the time of the request, that the ticket was validly issued.
The Airline, on issuing a new ticket with the same expiration date and the same characteristics as the original ticket, may require payment of a reasonable fee for this service, unless the theft, total or partial loss or damage are attributable to the Airline's negligence or that of its agents or employees. If a lost, stolen or damaged ticket is returned to the Member prior to its expiration date, the Member will be required to return it to the Airline. The Airline reserves the right at all times to refund the value of the mislaid/lost, stolen or damaged ticket in the event that it has been used fraudulently.
8.16 The current Alitalia Conditions of Carriage for Passengers and Baggage apply to the rules on carrier liability in relation to flights operated for the redemption of Rewards (available on the website www.alitalia.com).
8.17 As a Reward, Members can also request a travel class upgrade for tickets purchased for flights (individual legs) operated by the Airline. However, upgrading depends on the actual availability of Reward seats on board in the superior class. These seats are limited in number; their availability can be determined by contacting the Airline’s call center. Booking classes that allow for an upgrade and the mileage necessary to obtain an upgrade are specified on the relevant pages of the website at www.alitalia.com and in the Guide. Upgrade requests can only be made once a ticket has been issued and within the specified time frame and according to the applicable procedure. The beneficiary of the service may be the Member and/or a person holding a paid ticket indicated by the Member. Waiting-list upgrades are not permitted. Miles used for upgrades are non-refundable and no changes to the itinerary and/or date and/or beneficiary are permitted for upgrades that have already been confirmed. Miles to be credited for flights on which an upgrade was obtained correspond to the amount awarded for that flight in economy class.
8.18 For Mile quantities other than those indicated in the standard table, Members may claim an award ticket with special advantages as specified on the website www.alitalia.com and/or in the Guide. The terms and conditions for the redemption of Rewards are given on the website www.alitalia.com and/or in the Guide and/or Program Communications.
8.19 Members may use any Miles earned to make donations to Associations participating in the MilleMiglia Charity Program, by following the instructions on the website www.alitalia.com and/or in the Guide and/or Program Communications. Donated Miles are non-refundable and will not be credited back to the Member's account or be available for reuse by the Member under any circumstances.
8.20 The approximate value of individual Rewards shall be determined based on air fares in effect at the time the Rewards are issued.
8.21 From October 12 until December 31, 2010 (unless extended), Members of the MilleMiglia Program will have the opportunity to redeem any Miles earned to claim Reward items and services, other than awards tickets or upgrades, from the MilleMiglia Gallery online catalog, which is available on Alitalia's Italian website. The MilleMiglia Gallery catalog may be reserved for some Member categories only and with different Rewards for each category. For further and more detailed information please refer to the relevant regulations on the website www.alitalia.com.
9.1 Members who earn the required number of Qualifying Miles or Qualifying Flights indicated on the website www.alitalia.com and/or in the Guide (Qualifying Miles earned or Qualifying Flights flown from January 1 to December 31 of the same year) are automatically registered for the "Ulisse Club," the "Freccia Alata Club" or the "Freccia Alata Plus Club," free of charge. Exclusive Club Membership implies the Airline's recognition of the benefits and advantages specified on the website www.alitalia.com and/or in the Guide and/or Program Communications. The Airline reserves the right to modify these benefits and advantages at its sole discretion, duly notifying Members of this with sufficient notice. In addition to the above, the Airline reserves the right to allow particular Member categories to participate in the Ulisse Club, the Freccia Alata Club or the Freccia Alata Plus Club or in relation to specific promotional initiatives.
9.2 Registration in the Ulisse Club, the Freccia Alata Club and the Freccia Alata Plus Club is valid until December 31 of the second year after the year in which Qualifying Miles were earned or Qualifying Flights were flown for the recognition of membership status.
9.3 The Miles required to access the Exclusive Clubs are a simply a benchmark that does not affect the possibility of using the Miles earned for claiming Rewards.
9.4 Status as a Member of the Ulisse, the Freccia Alata Club and the Freccia Alata Plus Clubs is recognized from the beginning of the month following the date on which the number of Miles necessary to access the Clubs is recognized in the Airline's systems.
10.1 All personal data supplied at the time of registration and subsequently shall be processed by the Airline in accordance with the applicable laws and regulations on personal data protection and in particular in accordance with Legislative Decree no. 196 of June 30, 2003 ("Personal Data Protection Code").
10.2 Personal data must be processed in order to manage Members' participation in the Program, to allocate any Rewards to Members, as well as other benefits and related services associated with their participation in the Program and their Cardholder status, in accordance with these Regulations. Alitalia will also process particular data categories that Members supply when registering for the Program on the website www.alitalia.com. This information relates to meal preferences and assigned seats on flights operated by Alitalia and Partners. This information is useful for offering Program Members a more personalized service. By selecting their preferred option and registering for the Program on the website www.alitalia.com Members give their consent to Alitalia's use of any data that may disclose aspects such as: their health status, religious beliefs and ethnicity (e.g. when Members select a diabetic meal or a kosher menu). This data will only be used to provide Members with personalized service. Data may occasionally be disclosed to third-party service providers (such as check-in operators other than Alitalia) for the abovementioned purposes only. The disclosure of such data is optional and any failure to supply it will have no effect on Members' registration for and participation in the Program
10.3 The correct performance of the above-mentioned data processing activities implies that Members' personal data may be accessed by the Airline sales staff and by third-party service providers in the context of the Program (such as, for example, direct marketing companies and market analysts, Customer Centers, standardization companies, ITservice providers or customer care service providers) for purposes strictly related to and instrumental in managing the Program and, subject to Members' consent, for purposes of commercial communications. The Airline sales staff shall act as data supervisors for the Airline, whereas the latter companies shall act as processors of such data. A list of third-party companies providing services associated with the Program, and responsible for processing Members' personal data, is available at the Airline's offices. As data controller, the Airline shall ensure that the personal data in question is processed in accordance with the principles of necessity, lawfulness, accuracy, quality of data and proportionality and, in any case, ensuring data confidentiality. Data will be processed electronically, manually or in paper form, through its comparison, classification and calculation and according to lists or directories. It will be processed in accordance with the minimum security measures in order to guarantee the privacy of the data subject and to avoid the risks of access to personal data by unauthorized third parties.The Airline will also ensure that any personal data shall be used exclusively for purposes related to membership of the Program and, subject to the Member's consent, for profiling, market research, and for circulating any commercial information or for direct marketing purposes. Any disclosure or dissemination of data not required by legislation or not expressly authorized by Members is hereby excluded.
10.4 The website www.alitalia.com uses automatic data tracking systems not directly controlled by users (cookies). Cookies may be useful for facilitating site navigation by Members and for identifying Members when they access website pages relating to the Program. This will enable them to be recognized and will, for example, remove the need for them to re-enter their MilleMiglia Code/Username and PIN to access the dedicated Program section of the website www.alitalia.com (Remember me on this computer) and other related services. The most common Internet browsers allow cookies to be disabled through simple deletion procedures. Cookies are valid for as long as the navigation session is active. Cookies are only stored on a user's personal computer that is connected to the Internet and the information gathered is stored on the Alitalia server.
10.5 Personal data will be processed for the duration of the Program and its subsequent editions, within the terms and conditions set out in these Regulations (Article 2.8), and will be stored, after expiry of a membership and/or the Member's withdrawal, for administrative purposes only (and not also for profiling and direct marketing purposes), for a period not exceeding three months (subject to any specific legal requirements on retaining accounting records and preserving the Member's personal data for a period that shall not however exceed a year, to enable the Member to receive any Reward for Miles earned). Nevertheless, personal data will be kept for profiling or direct marketing purposes for a period not exceeding twelve and twenty-four months, respectively, from when it was registered, unless it is effectively anonymized to prevent the identification of those involved, even if indirectly or by linking with other databases. Any personal data that does not require archiving in relation to the purposes for which it was processed will be deleted or anonymized by both the Airline and any third parties to which it was disclosed for the above-mentioned purposes.
10.6 On registering for the Program, all personal data marked by an asterisk (*) must be provided in order to fully participate in the Program and related initiatives and to fulfill any legal requirements. Any refusal to provide the requested personal data, whether in part or in full, during the implementation of the Program, may prevent the Airline and third-party service providers acting within the context of the Program from fully implementing or correctly fulfilling any obligations arising from the Program. On the other hand, supplying personal data other than that marked by an asterisk (*) is optional and any failure to supply it will not affect the Member's registration and participation in the Program in any way.
10.7 Members will be given the appropriate information on the processing of their personal data that is collected for the sole purposes of the Program. Consent will be requested for each purpose separately, if required by law. Specifically, Members are entitled to freely express their choices on the processing of their personal data, whereby they may also state their wishes for each of the identified purposes, e.g. the mailing of any commercial communications, including all of the Program Communications.
10.8 Members are at all times entitled to obtain confirmation of the existence of their personal data, to know its contents and origin, to check its accuracy or request that it be integrated, updated or rectified. Members may also request its deletion or conversion into an anonymous form, or for any data processed in breach of the provisions of the Personal Data Protection Code to be blocked and object in all cases to its processing for legitimate reasons, by sending this request to the Airline in writing to the following address: email@example.com. Members may change their personal data and choices at any time by updating their profile in the Program section of the website www.alitalia.com or by contacting MilleMiglia Customer Service.
11.1 For anything not expressly provided for or governed by these Regulations, reference shall be made to relevant legislation, with special reference to the Italian Presidential Decree of October 26, 2001, no. 430 (published in the Official Journal of December 13, 2001, no. 289) on "Regulations concerning the revision of the rules governing competitions and rewards programs, as well as local events" pursuant to Art. 19, paragraph 4, of law no. 449 of December 27, 1997.
11.2 In the event of any conflicts between the provisions of these Regulations and the abovementioned decree, the latter shall prevail.