Simplicity and maximum security for your Alitalia online shopping experience: Choose your preferred payment method, then buy products and services, and relax.

SERVICE FEE

The following variable service charges* will be applied to tickets purchased:


Online purchases

There is no service charge for purchases made on alitalia.com


Purchases from the Call Center1

EUR 9.50 for a ticket purchased at the time of booking
EUR 12 for a domestic ticket purchased after booking
EUR 15 for an international ticket purchased after booking


Purchases of MilleMiglia award tickets from the Call Center1

EUR 6 for an award ticket purchased at the time of booking    

EUR 8 for a domestic award ticket bought after booking 
EUR 15 for an international award ticket bought after booking

The service charge does not apply to customers who are members of the Exclusive Clubs and on flights operated by Alitalia Partner companies 


The service charge does not apply to children under the age of 2

Purchases from ticket desks managed directly by Alitalia

EUR 12 for a domestic ticket
EUR 25 for an international ticket in the Schengen area and Switzerland
EUR 35 per ticket for all other destinations

INVOICE ISSUE

An invoice can be requested within seven days of the date the ticket was purchased, and no later, by contacting the Customer Center on 892010 for purchases through the call center, from an Alitalia ticket desk or on the Alitalia website, where an invoice can also be requested at the time of purchase.

REFUNDS

A fee of EUR 20 per ticket for administration costs applies to all complete or partial ticket refund requests, for flights canceled by the passenger. 
This fee of EUR 20 also applies for the refund of airport taxes and security taxes only.

Regardless of whether there is a refund penalty, the fee applies for all tickets excluding those in Magnifica, Classica Plus, Economy/Libera classes and for flights with territorial continuity rates.

Airport taxes and security taxes can always be reimbursed for all rates. 

If the reimbursable amount (of the ticket and/or the airport and security taxes) is less than the administration fee, no amount will be reimbursed.

To request a refund, contact the Customer Center.

American Express, MasterCard, Visa, Diners Club, and Visa Electron: you can use any of these major credit cards to book tickets on the Alitalia website with the security of your purchases guaranteed.

FOR YOUR SECURITY: CODE AND PASSWORD

To make sure your purchase is 100% protected you must enter your credit card's security code, which you will find: 

  • For American Express cards (four digits), on the back above the credit card number 
  • For Visa, Diners Club, or MasterCard cards, (3 digits) on the signature strip on the back of the card


Please note: if you are not the owner of the credit card used to purchase your ticket, you must bring to the airport a photocopy of the card used.

To ensure the security of your payments, many banks require the use of the 3D Secure protocol, a fraud protection system used for Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). You can activate the service completely free of charge on the website of your bank or credit card, by setting a password for your personal information.
Once activated, when you make an online purchase, you will be prompted to enter the password chosen to establish the cardholder's identity.

For more information, contact the bank that issued your Visa or MasterCard.

If you are a Gruppo Intesa Sanpaolo multi-channel customer and have activated Internet Banking, use the PagoInConto service for your Alitalia website purchases.

  1. Once you have chosen your flight(s), select PagoInConto from the payment options.
  2. The system will connect you securely to the Gruppo Intesa Sanpaolo website 
  3. Type in your access credentials: the account holder code, PIN and Key-Code 
  4. A screen—which cannot be modified—will pop up showing your details, which you must confirm. 
  5. When the bank authorizes payment, the purchase will be completed and you will return to the Alitalia website's confirmation page 
  6. Once the transaction is complete, you will receive an email from Alitalia confirming the ticket purchase.

* For refunds of tickets purchase using PagoInConto, you can send a mail to rimborsionline@alitalia.it specifying:
  • Ticket number
  • PNR (booking code) 
  • IBAN
  • Name of the account holder

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

If you have an account with BancoPosta and have activated Internet Banking, making a purchase on the Alitalia website is even easier.

  1. Once you have chosen your flight(s), select BancoPosta from the payment options. The system will connect you securely to the BancoPosta online payment system.
  2. Type in your personal data to access your account (username and password) and use your device code to confirm your purchase. 
  3. When BancoPosta authorizes payment, the purchase will be completed and you will return our website's confirmation page 
  4. Once the transaction is complete, you will receive two emails: one from Alitalia confirming the ticket(s) purchased* and the other from BancoPosta to your Postemail box confirming the debit.


If you are not a BancoPosta customer, you can request an account at any of Italy’s 14,000 post offices or directly online at the Bancopostaclick.it website. Once the account is open, remember to activate the internet banking service before making purchases on the Alitalia website. 



* For refunds of tickets purchase using BancoPosta, you can send a mail to rimborsionline@alitalia.it specifying:
  • Ticket number
  • PNR (booking code)
  • IBAN
  • Name of the account holder

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

With Findomestic Banca you can purchase your Alitalia tickets with complete security, with the added advantage of paying for your purchase in monthly installments and earning MilleMiglia points as well.

Why choose Findomestic?

  • Findomestic specializes in credit to families and was founded in 1984 by Italian and French banks. Findomestic is part of BNP Paribas, a leading international banking group. 

  • The Findomestic website is protected by the most advanced security systems available to guarantee your privacy.


Making your request online is quick and easy: 

  1. Select your flight(s) on our website and then choose Findomestic as your payment method. 
  2. Type in your MilleMiglia code. 
  3. Choose the monthly payment amount you prefer from those listed. 
  4. Fill in the request form and you will receive a feasibility contract. 
  5. Send this contract and your documents to Findomestic. 
  6. Track the various stages of your request. 
  7. Receive your Alitalia ticket via email.

When the financing has been granted, if you are a member of the MilleMiglia Program, you will earn one mile for every euro spent.

Read more about the details and requirements for financed ticket purchases.

Buy today, pay tomorrow thanks to Lottomatica Servizi*: you can make purchases from Alitalia’s website easily and quickly.

  1. Once you have chosen your flight(s), choose Lottomatica as your payment method.
  2. Pay for your ticket(s) by midnight of the following day at any Lottomatica Servizi outlet.

You can book and pay for the ticket(s) up to 48 hours before the departure of your flight. The total purchase cannot exceed EUR 999.99.

For more information, find the nearest outlet or visit the Lottomaticaservizi.it website.



* For refunds of tickets purchase using Lottomatica, you can send a mail to rimborsionline@alitalia.it specifying:
  • Ticket number
  • PNR (booking code)
  • IBAN 
  • Name of the account holder

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

From November 5, 2013, LIS PAGA Lottomatica Servizi sales points (tobacconists and bars) will apply a fee of EUR 2 for each ticket purchased by cash or PagoBancomat card.

Please note that for this type of purchase, where no receipt is issued, the transaction cannot immediately be considered valid. For this reason, the customer must obtain the Lottomatica receipt once the ticket has been paid for.

Buy on Alitalia website and charge your payment directly on your PayPal account.

If you already have a PayPal account, follow the instructions below to purchase your ticket:

  1. Once you have selected your flights, select “PayPal” from the payment options.
  2. The system will automatically and securely connect you to PayPal.
  3. Type in your PayPal access credentials (email address and password) and after having carefully checked the transaction summary, confirm your purchase. 
  4. Once PayPal authorizes payment, the transaction will be finalized and you will return to the Alitalia website's confirmation page. 
  5. When the transaction is complete, you will receive two emails: one from Alitalia confirming the ticket(s) purchased* and the other from PayPal confirming the debit.

If you do not have a PayPal account, you can open one online at Paypal.com or Paypal.it.



* for refunds of tickets purchase using Paypal, you can send a mail to rimborsionline@alitalia.it specifying:
  • Ticket number 
  • PNR (booking code) 
The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

Do you have an account with UniCredit bank with internet banking activated? Take advantage of the PagOnline service to make purchases on the Alitalia website.


  1. Once you have selected your flight(s), choose 'PagOnline' from the payment options. The system will connect you securely to the Gruppo UniCredit website from which you can choose your bank.
  2. Type in your access credentials (registration code and PIN) and use the one-time password from your Password Card or from the UniCredit Pass, the innovative electronic device that guarantees the security of your transaction by changing your password every 60 seconds.
  3. When the bank has authorized the transaction, the purchase will be completed and you will return to the Alitalia website's confirmation page.
  4. Once the transaction has been concluded you will receive two emails: one from Alitalia confirming your ticket purchase* and another from your bank confirming the debit.

 Gruppo UniCredit is a MilleMiglia partner: discover all the advantages by visiting the dedicated web page. If you are not a UniCredit customer, choose the account that's right for you: you can apply directly online.

* For refunds of tickets purchase using Pagonline, you can send a mail to rimborsionline@alitalia.it specifying:
  • Ticket number 
  • PNR (booking code) 
  • IBAN 
  • Name of the account holder

The amount refunded will be calculated based on the applicable fare rules and will be credited to your account within 30 days.

FAST, EASY AND SECURE: BUY ONLINE WITH A BANK TRANSFER USING THE NEW SOFORT BANKING SERVICE.

SOFORT Banking is an international online payment system that makes it easier and more secure to pay by bank transfer using your usual online banking details, without the need to log in to your online bank or create an additional account.
Your transfer is sent in real time, by simply logging in using your banking details and confirming the process with a Transaction Authentication Number (TAN).

The SOFORT system is certified and meets the highest security standards, using a secure payment module sending encrypted data.


For refunds of tickets purchase using Sofort, you can send a mail to rimborsionline@alitalia.it specifying:

  • Ticket number
  • PNR (booking code)
  • IBAN
  • Name of the account holder