Useful contact information to meet your needs: Customer Center, MilleMiglia Client Services, Baggage Assistance, Lost & Found and how to submit suggestions, remarks or complaints.

FOR INFORMATION OR TO BOOK AND PURCHASE A TICKET CALL FROM ISRAEL 03 7960766

For information, reservations and the purchase of tickets for domestic or international flights, please contact:

  • from Israel call 03 7960766
  • from Italy call 89 20 101 (24h/24, 7 days a week) 
  • from other countries contact the Alitalia Office nearest you

SPECIAL ASSISTANCE

  • from Israel call number 03 7960766 for special assistance and informations on departure/arrivals.
  • from Italy call number (+39) 06 656402
  • from other countries contact the Customer Relations Office nearest you 

CUSTOMER RELATION SERVICES

To comment or complain about your travel experience, please contact:  

  • from Israel
    • Tel 03 7555020 (from 10.00 a.m. to 12 a.m., from Sunday to Thursday)
    • e-mail to customer.tlv@Alitalia.it
    • fax to 03 7555019
    • write to PO Box 1987 Ramat Gan 52118 
  • from Italy call (+39) 06 656402
  • from other Countries contact the Customer Relations Office nearest you 

1. Costs for italian operators:
From a landline, VAT included: 64 cents/min, no connection charge.  
From mobile, VAT incl.: TIM (16 cents connection charge + 95 cents/min); Vodafone and Wind (16 cents connection charge + 98 cents/min); Tre (16 cents connection charge + 49 cents/min).
2. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.

THERE IS A TEAM ESPECIALLY DEDICATED TO HELPING YOU BOOK YOUR AWARD TICKET, MEETSPECIAL ASSISTANCE NEEDS, ANSWER COMPLAINTS AND OTHER SERVICES FOR MEMBERS OF EXCLUSIVE CLUBS.

From Italy call 89 20 10*
From Israel call 00972 37960735

From other countries, you can also contact the MILLEMIGLIA CUSTOMER SERVICE in your country.

* Costs for italian operators 
From a landline, VAT included: 64 cents/min, no connection charge.  
From mobile, VAT incl.: TIM (16 cents connection charge + 95 cents/min); Vodafone and Wind (16 cents connection charge + 98 cents/min); Tre (16 cents connection charge + 49 cents/min).

ALL THE CONTACTS AND EVERYTHING YOU NEED TO KNOW SHOULD YOUR BAGGAGE BE DELAYED, TAMPERED WITH OR LOST.

For assistance with your baggage issues when in Italy: 

    • from Israel
      • Tel 03 7555020 (from 10.00 a.m. to 12 a.m., from Sunday to Thursday)
      • e-mail to customer.tlv@Alitalia.it
      • fax to 03 7555019
      • write to PO Box 1987 Ramat Gan 52118 
    • from Italy call (+39) 06 656402
    • from other Countries contact the Customer Relations Office nearest you 

DELAYED OR LOST LUGGAGE

If you should not get your luggage upon arrival, please go to the airport Lost & Found office of your destination city and fill in a Property Irregularity Report (P.I.R.). You will be given a copy of the report and, if you are not a resident of the city, a kit containing some basic necessities including toiletries. Find out what you need to do to send a claim.

If your luggage is not found nor returned to you 45 days after your P.I.R., you can consider it permanently lost. 


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DAMAGED LUGGAGE

If your luggage was damaged during the journey, go to the airport Lost & Found office of the arrival city where the personnel on hand will do everything they can to help you. Depending on the type and extent of damage to your luggage and on your country of residence, Alitalia will give you a coupon towards the purchase of Alitalia tickets or a new piece of luggage with the same characteristics as the one that was damaged chosen from a catalog of merchandise produced by a leading luggage manufacturer. 


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MISSING ITEMS

Is there something missing from your luggage?

Go immediately to the airport Lost & Found office for assistance and send a report within 7 days of filing the Property Irregularity Report (P.I.R.) or 21 days after having received your luggage if the theft was ascertained following a delayed delivery.


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1. Available in Italy at the price of the regular rate, which varies on the basis of one’s plan for calls to landlines.

DID YOU LEAVE SOMETHING ON BOARD THE AIRPLANE OR IN AN AREA OWNED BY ALITALIA? GO TO THE LOST AND FOUND DESK OF THE ARRIVAL AIRPORT.

IN ROME FIUMICINO

If you accidentally left something on board a flight that landed in Rome or in any of the areas owned by Alitalia in Fiumicino airport, write to the Lost and Found Service stating your fullname, address and contact numbers, the date and place where you believe you left or lost the item and, if possible, the flight number and a detailed description of the lost item.

Send this information in Italian or English: 

  • by mail to: Alitalia, Centrale Assistenza Bagagli, 00054 Fiumicino, Roma 
  • by fax to: +39 06 6563 6267 
  • by email to: oggetti.ritrovati@alitalia.it 


Items handed in or found unattended will be kept by Alitalia for 45 days.
Unauthorized items found on board will be confiscated by the police. Alitalia declines all responsibility for any objects not allowed to transport in the cabin.