CUSTOMER CARE

Claims and Suggestions

Your opinions about the quality of our services is an important issue for us. 
If you have suggestions or comments on Alitalia services or if you wish to make a written claim or complaint, you can contact Alitalia at the following address:

Alitalia Compagnia Aerea Italiana S.p.A.
Customer Relations
51 Madison Avenue - Suite 2000
New York, NY 10010
Ph: (212) 903-3575

To make sending your comments easier, we have prepared a form where you can write the message you wish to send. 

If you live abroad, you can contact your nearest Alitalia Customer Relations Office.  

If the problem is due to a baggage delay or loss, please contact the baggage assistance department directly.

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