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CUSTOMER CARE
Contact Us
Contact Us
1) For Call Center reservations, flight re-confirmations, arrival/departure information and special/medical assistance procedures, call 800-223-5730.
2) For information about our MilleMiglia/Frequent Flyer Program or to book your MilleMiglia award ticket, call 800-223-5730. To enroll online click here.
3) For web-related inquiries and questions regarding your online booking, call 800-223-5730 or email: alitaliasupport@alicos.net.
3) For disservices which occurred between your departure and return trips, please submit a claim in writing to our Customer Relations Dept. at:
Alitalia Airlines
Attn: Customer Relations Dept.
51 Madison Avenue Suite 2000
New York, NY 10010
E-mail:customer.relationsNYC@alitalia.it
4) For baggage inquiries relating to luggage lost within the past 5 days, call 800-905-9992. After 5 days, if you are a permanent resident of the USA or Mexico, call 212-903-3575.
5) These are our Ticket Offices:
- NEW YORK:
JFK International Airport
Alitalia Airlines – Terminal 1
Jamaica, NY 11430
Newark International Airport
Alitalia Airlines – Terminal B
Newark, NJ 07114 - BOSTON:
Logan International Airport
Alitalia Airlines – Terminal E
East Boston, MA 02128 - CHICAGO:
O’Hare International Airport
Alitalia Airlines – Terminal 5
Chicago, IL 60666 - MIAMI:
Miami International Airport
Alitalia Airlines
Miami International Concourse H 3rd Floor
Room H 30208
Miami, FL 33122