Contact Us

Alitalia contacts and assistance For Call Center reservations, flight re-confirmations, arrival/departure information and special/medical assistance procedures, call 800-223-5730.

For information about our Club MilleMiglia/Frequent Flyer Program or to book your MilleMiglia award ticket, call 800-223-5730.
To enroll online click here.

For web-related inquiries and questions regarding your online booking, call 800-223-5730 or email: alitaliasupport@alicos.net.

For disservices which occurred between your departure and return trips, please submit a claim in writing to our Customer Relations Dept. at:

  Alitalia Airlines
  Attn:  Customer Relations Dept.
  350 Fifth Avenue - Suite 3700
  New York, NY 10118
  Fax: 212-903-3568
  E-mail:customer.relationsNYC@alitalia.it

For baggage inquiries relating to luggage lost within the past 5 days, call 800-905-9992.  After 5 days, if you are a permanent resident of the USA or Mexico, call 212-903-3575.

Ticket Offices:

NEW YORK:
JFK International Airport
Alitalia Airlines – Terminal 1
Jamaica, NY 11430

Newark International Airport
Alitalia Airlines – Terminal B
Newark, NJ 07114

BOSTON:
Logan International Airport
Alitalia Airlines – Terminal E
East Boston, MA 02128

CHICAGO:
O’Hare International Airport
Alitalia Airlines – Terminal 5
Chicago, IL 60666

MIAMI:
Miami International Airport
Alitalia Airlines
Miami International Concourse H 3rd Floor
Room H 30208
Miami, FL 33122