Terms and Conditions

alicorporate_265x85 PROGRAM DESCRIPTION:

1. The Alicorporate program is designed to offer companies valuable rewards when their employees fly on Alitalia Airlines. Whether travel is in Economy or Magnifica Class, Alitalia’s premium class, companies can quickly earn points towards a variety of rewards and benefits such as upgrades and free travel.

2. Companies earn points when their employees fly on eligible Alitalia Airlines published fare tickets.

3. Companies are the beneficiary of points earned by employees that travel on Alitalia.

4. Employees continue to earn points on eligible Frequent Flyer Programs (FFP) when they travel, including Delta’s SkyMiles, Continental’s Onepass and Northwest’s WorldPerks. Please see www.alitaliausa.com for a current list of eligible FFPs.


ELIGIBILITY FOR ALICORPORATE MEMBERSHIP:

1. Companies must be incorporated and reside in the U.S.

2. Companies already party to an incentive agreement of any kind with Alitalia may not participate in the program.

3. Companies must designate an official contact person to handle all matters of account management; it is the company’s responsibility to keep all profile information current.

4. All travel agencies, consolidators and any other vendors of airline tickets are not eligible to participate in the program.

5. Membership is valid for one year (12 months) from date of registration in the program: this will serve as the membership cycle. If there is travel during that period, the membership will be automatically renewed for an additional 12 months. If there is no travel during that period membership will be automatically cancelled.

6. Members that join the program agree to receive information on Alitalia specials and promotions via the designated contact person.


POINT ACCRUAL:

1. Companies must enroll in the program via www.alitaliausa.com in order to earn points for travel.

2. At the time of enrollment, the company will automatically receive an ID number and will also choose a Nick Name (Username) and Password for accruing points and managing their account.

3. Tickets may either be purchased through Alitalia’s Corporate Support Desk or a travel agent.

Purchasing from Alitalia: the Desk is open Monday through Friday, 9am – 5pm, EST and can be phoned toll-free at 877-640-4752 or e-mailed at corporatedesk@alitalia.it.

4. Points are allotted for purchasing eligible Alitalia published fares only and are quantified based on the class of service and fare paid. Sale fares, special promotional fares, discounted fares for senior citizens and children or infants and all other discounted fares of any kind for any group or purpose are not eligible for point accrual. A chart outlining the distribution of points among eligible fare classes may be found on the Point Accrual Chart page on www.alitaliausa.com/business/alicorporate/index.htm. The chart is subject to change and the most current and accurate information will be conveyed at the time a reservation is made with the Corporate Support Desk.

5. Points may be accrued and utilized over a membership year, or the twelve month period beginning with the date of registration; points earned must be utilized for reward travel within the 12 months following the accrual period. Points may not be accumulated year over year.

6. All points not utilized for reward travel during the proscribed period will be forfeited. The company’s unused points will show as zero “0” once the reward point validity expires. The company contact person will receive an invoice via mail informing them of the expiration of points validity and the total amount of points forfeited. No extensions of the validity of points will be made.

7. When calling the Alitalia Corporate Support Desk it is the responsibility of company employees to present their company ID (e.g. AZ499999) to the agent to ensure that the points are allotted to the company’s account.

8. All tickets purchased through Alitalia will be issued as E-tickets when possible. After payment is made, a copy of the E-ticket details including itinerary, fare, taxes and any applicable service fees paid will be emailed to the holder of the credit card. This will serve as the official transaction report.

9. Allow three (3) to (4) business days for points to appear online in the company account activity profile. The account activity showing date of purchase, dates of travel, traveler’s name, itinerary, points earned, points utilized, points balance and ticket numbers, can be found by clicking the View Activity, link after logging you’re your account www.alitaliausa.com/business/alicorporate/index.htm

10. Points are awarded for travel on any Alitalia coded flight.

11. Member companies must submit Agency Issued Ticket Claim Form to earn points for tickets purchased for travel on Alitalia Airlines through a travel agent.

12. Point accumulation may not exceed 75000 per membership year.

13. In the event of a cancellation or refund of a ticket any points earned will be retracted.

14. Tickets purchased through all two-for-one ticket promotions, including the American Express Platinum two for one program, are not eligible for point accrual.


USING TRAVEL AGENTS
1. Member ID Numbers: Travel agents must be instructed to enter Alicorporate Member ID numbers in the tour-code box in order for points to be accrued for tickets issued by travel agents. The member ID is the eight digit ID starting with AZ4, e.g. AZ400051.

2. Discounted Business Class: Alicorporate members are entitled to a 20% discount on full published Alitalia business class fares in classes J/JR. The discount is to be taken off the applicable J class fare and the itinerary must be booked in D class. The discounted fare MUST be shown on the ticket and the member ID must be entered in the tour-code box, e.g. AZ400051. The agency will be debited by Alitalia for the difference between the full business class fare and the discounted fare if a ticket is issued without the member ID and in the wrong class of service.

3. To earn credit for tickets issued through an agency, simply download and complete the attached Microsoft Word or PDF document entitled Agency Issued Ticket Claim Form and have your official contact person submit the record of tickets purchased on Alitalia flights.


REDEEMING REWARDS

1. Points are redeemable for travel awards on Alitalia Airlines only.

2. Travel for award tickets will only be issued in conjunction with itineraries consisting of flights operated by Alitalia Airlines; code-share flights operated by other airlines are not eligible for rewards.

3. Reward travel is for roundtrip itineraries only.

4. Reward travel must originate and end in the U.S.

5. Reward tickets do not earn points in the Alicorporate program or mileage on FFPs.

6. Reward tickets will not be issued with open dates.

7. Only current employees of member company requesting the reward are eligible for reward travel; Alitalia reserves the right to ask for proof of employment.

8. Reward tickets are not exchangeable for revenue tickets.

9. Reward tickets may be requested for travel to Alitalia destinations in Europe, the Middle East and North Africa; reward tickets are issued in conjunction with Alitalia operated flights, code-share flights are not eligible.

10. Once reward travel is booked dates and itineraries are not changeable.

11. The individual responsible for paying for any ticket costs in the case of an upgrade and/or taxes and fees must call to make the initial reward ticket reservation.

12. Once the reservation is made, the official Reward Claim Form, downloadable from the Program Information page - www.alitaliausa.com/business/alicorporate/program_information.htm, must be completed and submitted either by email or facsimile by the official contact person to the Alitalia Corporate Support Desk at corporatedesk@alitalia.it or 212-903-3555: only the official contact person may request an award.

13. Reward tickets will be e-tickets when possible and will be emailed to the company requesting the reward to the attention of the company contact person; in situations where a paper ticket must be issued, the ticket will be mailed to the company, to the attention of the company contact person.

14. Reward tickets will be issued based on availability at time of reservation.

15. Once reward travel has commenced, no changes are allowed.

16. Alitalia is not responsible for and will not replace lost or stolen reward tickets.

17. Upgrade rewards allow for an upgrade from applicable Economy Class fares to Magnifica Class; contact Alitalia Airlines Corporate Service Desk for information on applicable fares.

18. Member companies may redeem points for one roundtrip Economy Class ticket at 3,500 points or one roundtrip Magnifica Class ticket at 6,000 points (subject to change).

19. The company is responsible for all taxes and fees associated with the itineraries of reward travel.

20. Companies must allow for ten (10) business days to process reward travel requests.

21. Reward tickets will be issued based on points earned from tickets which have been issued and flown as confirmed by Alitalia. Points awarded for tickets issued and not yet flown may not be counted towards point totals needed for reward travel.


LOST ID AND USERNAME/PASSWORDS:

1. In the event your ID number and/or Username and Password is lost, an official request on company letterhead from a financial officer must be submitted to the Corporate Support Desk requesting lost information. The letter must include relevant contact information.

2. It is the sole responsibility of member companies to control dissemination of ID number and/or Nick Name (Username) and Password for access to companies online records account file.


OTHER ISSUES:

1. Alitalia reserves the right to change program rules and guidelines at any time.

2. Alitalia reserves the right to cancel the program with 30 days notice communicated via email to company contact person.