Discover the benefits of travelling when you want, with the new Flex Award Tickets.
Please refer to the following table of award ticket characteristics, which is also valid for the new edition of the MilleMiglia Program.

AWARD TICKET WITH ALITALIA: MAIN FEATURES

Award Ticket	Standard	SemiFlex1	Flex	SuperFlex
Service Class	- Economy - Premium Economy (Classica Plus) - Business (Ottima/Magnifica)	Economy	Economy	- Business (Ottima/Magnifica)
Award availability	All year	All year	All year	All year
Seats availability	Limited	Fair	Good	Good
Miles amount required (roundtrip ticket)	From 20.000	From 30.000	From 40.000	From 80.000
Sale channels	- Web - Customer Service	Customer Service	- Web - Customer Service	Customer Service
Additional benefits	-	-	Free excess baggage (10 Kg)	1 free Upgrade to Ottima class on Alitalia international medium-haul flights
Change of date/ departure time
Change of passenger name/service class/ airline/ itinerary	with penalty2
For combination with other awards

Table valid for award tickets requested till 30/06/2013.

With Alitalia you can always request an award ticket with outgoing and return flights in different service classes (Classica - Economy, Classica Plus - Premium Economy, Ottima – Business and Magnifica - Business) or with different types of awards (Standard, SemiFlex, Flex and SuperFlex products).
Find out the details about MultiClass Award Ticket. 

On Alitalia flights in Economy (Classica) and Premium Economy (Classica Plus) you can find four different solutions for your needs: Standard Award Ticket, Flex Award Ticket and Award ticket in Classica Plus. View the following table to discover the miles needed to request these award tickets.

TABLE 2008-2012 EDITION

TABLES 2013-2015 EDITION²

MultiClass Award Ticket Option

With Alitalia you can always request an award ticket with outgoing and return flights in different service classes (Classica - Economy, Classica Plus - Premium Economy, Ottima – Business and Magnifica - Business) or with different types of awards (Standard, Flex and SuperFlex products). Find out the details about MultiClass Award Ticket.
 

Missing Miles 

If you don’t have enough miles to request Award Tickets, you can use the “Buy Miles” service and buy them for yourself or for your relatives and friends.

FEATURES AND CONDITIONS

• Miles earned under the Program’s 2013 edition can not be combined with those from the 2008-2012 Edition in order to request rewards.
• Standard Award Ticket: available in both Economy and Premium Economy class, it is subject to availability and may be bought online or through Alitalia local Office⁴.
• Flex Award Ticket: available in Economy class, it offers a wide availability of award seats, the possibility to change the ticket without a penalty and the advantage of an extra baggage allowance up to 10 Kg over the limit stipulated by the Club to which the traveler belongs. It can be bought online or through Customer Service⁴.
• The destinations shown in the chart for requesting award tickets may be subject to variations, due to operative changes in Alitalia flight schedules. 
• Should they be necessary in the context of an award ticket, the two domestic flight segments to and from the airport of departure/arrival will be free of charge.
• In the AZ0 area it is possible to request a one-way award ticket only for direct flights without transit; between the AZ1 and AZ7 areas, one single transit is permitted (domestic flight to reach the departure hub).
• Miles may not be refunded; so, in the event of a downgrade from a higher class to a lower one, the miles not used will be lost.
• Airport taxes and fuel surcharges relating to award tickets must be borne by the Member. The amounts applied are those in force when the award ticket is issued and vary according to the chosen airport of departure and destination.
• Flex award tickets are available in Economy Class on all flights operated by Alitalia. It is not possible to request these awards on mixed itineraries combining flights operated by Alitalia with those of its partners.
• For all that is not expressly set forth in these Regulations, the award ticket user conditions contained in the paragraph “General Rules” and in the Regulations of the MilleMiglia Program will be held valid.

If your flights in Ottima and Magnifica class, your ideal solution is the Standard Award Ticket and the new SuperFlex Award Ticket which, as well as allowing you to travel comfortably, also offers a free upgrade to Ottima class on Alitalia international medium-haul flights.
Check the charts below to find out how many miles you need to request your award tickets in Ottima and Magnifica classes.  

REQUIRED MILES FOR BUSINESS TICKET

TABLE 2008-2012 EDITION

 
TABLE 2013-2015 EDITION¹

MultiClass Award Ticket Option

With Alitalia you can always request an award ticket with outgoing and return flights in different service classes (Classica - Economy, Classica Plus - Premium Economy, Ottima – Business and Magnifica - Business) or with different types of awards (Standard, Flex and SuperFlex products). Find out the details about MultiClass Award Ticket.
 

Missing Miles 

If you don’t have enough miles to request Award Tickets, you can use the “Buy Miles” service and buy them for yourself or for your relatives and friends.

FEATURES AND CONDITIONS

• Miles earned under the Program’s 2013 edition can not be combined with those from the 2008-2012 Edition in order to request rewards .
• Standard Award Ticket: available both in Ottima and Magnifica class; it is subject to availability and may be bought online or through Alitalia local Office².
• SuperFlex Award Ticket: available both in Ottima and Magnifica class, it offers a wide availability of award seats, the possibility to modify the ticket without incurring penalties and 1 free upgrade to Ottima class on Alitalia international medium-haul flights, with the same validity as the SuperFlex award ticket requested. The free upgrade, obtained with the issue of a SuperFlex award ticket, must be used in combination with the purchase of a ticket in Economy class (in the booking classes Y, B, M, H) and subject to the following conditions:
  • The upgrade request must be effected once the ticket has been issued and by contacting Alitalia local Office during opening hours up to 1 day before the departure date of the flight. 
  • The beneficiary of the service may be the Member himself and/or a person he indicates, provided that the latter holds a ticket in economy class issued in one of the above-mentioned booking classes. 
  • Seats reserved on board are limited and no waiting list is contemplated.
  • Members may request an upgrade to Ottima class on international medium-haul flights (even single flight segments) operated by Alitalia.   
  • It is not permitted to modify the itinerary and/or date and/or beneficiary’s name, once the upgrade has been confirmed.
  • The mileage entitlement on the flight effected is that relating to the fare originally purchased by the Member.
  The SuperFlex award ticket may be bought through Alitalia local Office².
• The destinations shown in the chart for requesting award tickets may be subject to variations, due to operative changes in Alitalia flight schedules.
• Should they be necessary in the context of an award ticket, the two domestic flight segments to and from the airport of departure/arrival will be free of charge.
• Between the AZ1 and AZ7 areas, one single transit is permitted (domestic flight to reach the departure hub). 
• Miles may not be refunded; so, in the event of a downgrade from a higher class to a lower one, the miles not used will be lost.
• Airport taxes and fuel surcharges relating to award tickets must be borne by the Member. The amounts applied are those in force when the award ticket is issued and vary according to the chosen airport of departure and destination.
• Superflex award tickets are available in Ottima or Magnifica class on all flights operated by Alitalia. It is not possible to request these awards on mixed itineraries combining flights operated by Alitalia with those of its partners.
• For all that is not expressly set forth in these Regulations, the award ticket user conditions contained in the paragraph “General Rules” and in the Regulations of the MilleMiglia Program will be held valid.

• The award ticket must be used within 12 months from the date of its first issue and it is not refundable.
• Seats reserved for award ticket holders are subject to availability. This limit may also vary according to the time of year in which the flight is requested.
• The number of miles needed for a rountrip award ticket with at least one of the flights in Areas AZ0 to AZ3 is equal to the total mileage required for the longest flight on the itinerary. It’s equal to the total mileage required for each of the connecting flights for flights in Areas AZ4 to AZ6.
• If the award ticket is booked through Alitalia local Office, the reservation will be cancelled if the award ticket is not issued within the time limit indicated by the operator.
• A penalty of 55 Euros or 5,000 miles will be charged for each ticket in the event of any change being made to the passenger name, itinerary or airline; a penalty will also be applied if a request to change the service class is submitted to Customer Service.
• No penalty charge is applied in the following cases:
  • change of date or flight time.
  • change of passenger name or itinerary whenever a Flex, SemiFlex or SuperFlex award ticket is converted into a Standard Award Ticket, or vice versa.
  • upgrade of an Economy award ticket to a Premium Economy or Business (Ottima/Magnifica) award ticket or when a Premium Economy award ticket is upgraded to Business (Ottima/Magnifica), and this operation is effected directly at the airport.
• For each award ticket, a maximum of two (involuntary) transits are permitted; (voluntary) stopovers are not allowed.
• Award tickets for open-jaw itineraries (landing at one airport and departing from a different one) can be requested only within the same award area. 
• Should any change of itinerary or type of award ticket (from Flex, SemiFlex or SuperFlex to Standard) entail a number of residual miles, these will be lost and in no case will they be refunded to the Member.
• On the day of departure it is possible to request an upgrade from an Economy award ticket to another in Premium Economy or Business (Ottima/Magnifica), or an upgrade from a Premium Economy award ticket to another in Business (Ottima/Magnifica), directly at the Alitalia ticket office. Here they will change the booking and detract the miles equivalent to the difference in value between the two tickets.
  In this case we suggest you to go to the airport earlier before the foreseen check-in time-limit deadline for your flight. Recommended airport arrival times depend on the type of flight:
  • 1.5 hours in advance for flights within Italy, except for flights leaving from Rome Fiumicino that require passengers to arrive 2 hours before flight departure.
  • 2 hours in advance for international medium haul flights.
  • 5 hours in advance for international long haul flights.
  In some airports, passengers may be required to pay a ticketing charge to the ticket office, which varies according to the departure and arrival points. The service is available at the airports served by flights operated by the Alitalia group.
  Upgrade confirmations are subject to the on-board seat availability. Confirmation of upgrades to Magnifica Class is also subject to the availability of the meal service. 
• Should the applicant be someone other than the MilleMiglia account holder, when the Award Ticket is issued, a copy of the travel document will be sent to the e-mail address or fax number recorded in the profile of the account-holding Member, as well as to the address provided by the beneficiary. If no e-mail or fax contacts have been entered in the account-holding Member’s profile, it will not be possible to issue award tickets in the name of beneficiary customers (that is to say, individuals other than the account-holding Member).
• Whenever an Award Ticket is issued in the name of a beneficiary, i.e. a customer other than the MilleMiglia account holder, the beneficiary must be in possession of full documentation relating to the award ticket when effecting check-in operations: i.e. travel document, personal identity document, authorization written and signed by the account-holding Member, photocopy of the personal identity document and MilleMiglia Card of the account-holding Member.