ROMANIA | CHANGE COUNTRY AND LANGUAGE
A Better Journey
Organize your travel
At the airport and in flight
REGULATIONS FOR THE 2013-2015 MILLEMIGLIA FREQUENT FLYER PROGRAMME (coming into effect on 1 Jan. 2013).
1.1 In this document, the following terms shall have the following meaning, unless otherwise specified:
"Airline" or "Alitalia" means Alitalia – Compagnia Aerea Italiana S.p.A. having its registered office in Rome, Piazza Almerico Da Schio – building RPU 00054 Fiumicino, with a share capital of 668,355,344.00 euros fully paid in, revenue code and VAT no. 02500880121, registered with the Rome R.E.A. (Economic and Administrative Index) under no. 1225709 –, and the companies CAI First S.p.A. e CAI Second S.p.A.
"Card" means a plastic loyalty card bearing the Customer’s first and family name and his or her MilleMiglia Code issued by the Airline and to be used for access to the Programme services.
"Exclusive Clubs" means the "Ulisse", "Freccia Alata" and "Freccia Alata Plus" clubs whose Members are also MilleMiglia Programme Members. Membership in these Exclusive Clubs is only granted on the conditions hereof and implies special services and advantages for the eligible Members.
"SkyTeam Airline" or "SkyTeam Airlines" means the Partner(s) belonging to the SkyTeam Alliance as listed in Annex A hereto (whose text can be viewed on the website www.alitalia.com and/or in the Guide).
"Programme Notices" means all notices related to the Programme as from time to time published on the website www.alitalia.com and/or other media to be used for communications on the Programme, such as brochures, e-magazines, newsletters, etc.
"General Transport Conditions (or GTCs)" means the terms and conditions contemplated in the contract for the provision of the services of general economic interest consisting in scheduled flights for the transport of passengers and luggage - as detailed in the website www.alitalia.com.
"Guide" means the information published on the website www.alitalia.com on how to earn Miles and claim Rewards and on the Programme advantages and services.
Jakala is the Company authorised by a special agreement with Alitalia to manage the “MilleMiglia Gallery” Reward Catalogue and collect payments if a Member decides to pay an extra contribution to obtain a Reward.
"Miles" means the Miles earned through the Airline and its Partners or purchased from Points International LTD in compliance with the procedures hereof, on website www.alitalia.com and/or in the Guide and/or in the Programme Notices. A Mile is a unit of measurement for the Programme, to be earned in the specified quantities for each Member to be entitled to claim and obtain Rewards.
"Qualifying Miles" means Miles enabling a Member to access or renew his or her membership in the Exclusive Clubs. Qualifying Miles can be earned from 1 Jan. to 31 December of each year of the Programme by using the services offered by the Airline or SkyTeam Airlines or other Partners, if expressly stated.
“MilleMiglia Gallery” means the Catalogue of Rewards - other than air travel and upgrades – of the MilleMiglia Programme; it may be viewed on line for Members to select their Rewards by redeeming their miles either totally or partially – with the payment of an extra contribution.
"Partner" means an Airline or a company or entity not operating in air transport (otherwise known as Commercial Partner) and contributing to the Programme, whose services and/or products may be purchased by a Member to earn or redeem Miles, as specified in this Document, on the Internet website www.alitalia.com and/or in the Guide and/or Programme Notices. The Programme Partners are listed in Annex A.
"PIN" (Personal Identification Number) means a secret personal identifier for Members to access their personal Programme section in website www.alitalia.com and other services related to the Programme.
"Points International Ltd." is the Company authorised by a special agreement with Alitalia to manage sales and transfer miles against payment of a contribution.
"Reward" means the right to air travel or other rewards, including those shown in the Mille Miles Gallery on website www.alitalia.com , to be obtained in the context of the Programme by using Miles earned in compliance with the procedures specified herein, in the website www.alitalia.com and/or in the Guide and/or in the Programme Notices.
"MilleMiglia Programme" or "Programme" means the frequent flyers loyalty programme effective from 1 January 2013 to 31 December 2015 as from time to time extended. The Programme is subject to the current legislation on programmes of this type and other contests as per D.P.R. (Italian President’s Decree) no. 430/2001 and to the supervision and control of the competent Offices of the Italian Ministry for Economic Development.
"Promoter" of the Programme means Alitalia – Compagnia Aerea Italiana S.p.A. – and any other company of the Alitalia Group participating in the MilleMiglia Programme and managing it either as a Co-promoter or on behalf of Alitalia.
"Regulations" means these terms and conditions, which shall govern the Programme with effect from 1 January 2013.
"Retroactive Credit" means Miles credited to a Member’s account after the date on which the credit would normally accrue and be automatically recorded.
"Itinerary Receipt" means – pursuant to the Montreal Convention of 1999 on Air Carrier Liability – a document certifying the issue of an electronic ticket (e-ticket) which replaces a paper ticket.
"Customer Centre" means a phone helpline for Members to receive information, make bookings and obtain tickets, rewards and support in general.
"SkyTeam" means the air carrier alliance set up on 22 June 2000 and bringing together the SkyTeam Airlines listed in the website www.alitalia.com.
"Member" means a natural person participating in the Programme, whose name is shown on the Card.
"Qualifying Flights" means all flights in fare classes for which Qualifying Miles are earned. When a Member has flown a given number of Qualifying Flights, he or she will be eligible for access to or renewal of membership in the Exclusive Clubs, as an alternative to the requirement of achieving a given number of Qualifying Miles, as stated in Art 9 below.
1.2 Participation in the Programme is subject to these Regulations and is free of charge.
1.3 The Airline reserves the right to fully or partially change these Regulations and the terms and conditions for participation in this Programme at any time by giving Members prompt notice thereof.
1.4 Further information on the Programme is available in the MilleMiglia section of website www.alitalia.com or can be obtained by contacting the Customer Centre number published on www.alitalia.com and/or in the Guide and/or in the Programme Notices.
2.1 Eligible Members for the Programme include all natural persons aged fourteen and above who are paying passengers of our air transport services and have notified a personal email address and postal address at the time of subscribing to the Programme, to be used for receiving a Member Card and all MilleMiglia correspondence. Subscription to the Programme by non emancipated minors is subject to the express approval of their parents or guardians. Subscription to the Programme by non emancipated minors is also subject to the liability of and managed by their parents or guardians.
2.2 The Programme may not be subscribed to by the employees of Airlines or Companies or other entities or organisations whose employees are already benefiting from industry discounts of any type. The Airline reserves the right to deny membership in the Programme to persons not meeting the requirements hereof or to exclude the same from the Programme if it is later discovered that they do not meet the said requirements. If the subscription to the Programme is found to be in conflict with or non-compliant to the applicable provisions hereof, the Airline reserves the right to revoke membership and cancel any earned Miles yet to be redeemed at the time when exclusion is notified as well as any Rewards previously obtained and still unredeemed.
2.3 In order to join the MilleMiglia Programme, eligible persons are required to subscribe to it through the website www.alitalia.com or by contacting the Customer Centre, after having fully read, understood and accepted these Regulations. Another method of subscribing to the Programme is to apply for one of the co-branded cards which Alitalia promotes together with a number of financial partners, if the Customers of such cards have not previously joined the Programme. In this case, Customers are required to enter their personal data on a subscription form, it being understood that Membership of the MilleMiglia Programme is a prerequisite for holding such co-branded cards, without which an application for a co-branded card may not be accepted and processed. The issue of an Exclusive Club card automatically implies the card holder’s membership in the Programme.
2.4 On subscribing to the Programme, a new Member will be given a personal numeric code to be used when booking a flight and checking in at an airport so as to earn Miles in relation to a flight. The personal numeric code identifying each Member corresponds to an account to which earned Miles will be credited: (i) for flights actually flown with the Airline, (ii) for flight actually flown with the Partner Airlines, and (iii) for the use of services offered by the Airline and (iv) for the purchase of products supplied and the use of services provided by the Airline’s Partners on the terms and conditions specified in the website www.alitalia.com and/or the Guide and/or the Programme Notices.
2.5 On their email addresses, Members will receive the PIN required for access to their dedicated services together with access instructions. Each member is solely responsible for the confidentiality of his or her own PIN.
2.6 Separately, Members will also receive their respective Cards bearing their personal data and a personal numeric code. A Card is issued in the Member’s name and may only be used by its holder. In case of loss, theft or damage to the Card, its holder is required to promptly inform the Customer Centre, which will either reissue it or close the corresponding account and open a new account to which all earned Miles will be transferred. In that event, the Member will receive a new code, a new Card and a new PIN. The Airline, however, will not be responsible for any fraudulent use of a lost or stolen Card made prior to the communication of that information. If a PIN is lost, a Member may contact the Customer Centre, which will issue a new PIN and send it to the email address notified by the Member. A Member may also recover his or her PIN by using the identification function on the website www.alitalia.com. To that end, Members will be required to keep their respective personal profiles and email address permanently updated. For security reason, after the recovery of a PIN, the Member will be required to change it by using the available data update function.
2.7 The subscription of multiple persons under the same personal numeric code or the same account is not allowed outside the cases expressly envisaged herein and listed in the Airline’s website and/or the Programme Notices. Each subscription is made under the name of a single Member and requires the Member to enter his or her personal data and notify the Airline of any changes thereto on its website or by contacting the Customer Centre. Each Member guarantees the accuracy of any information supplied to the Airline and is solely responsible therefor. If multiple codes or accounts are registered in the name of the same Member, the Airline will notify the Member thereof, transfer any earned Miles to a single account and close all other existing accounts. In that event, if Miles related to the same flight/service have previously been recorded on different accounts opened in the name of the same Member, these Miles will only be credited once to the only account held valid.
2.8 No purchase, integration or transfer of Miles between different accounts will be allowed outside the cases expressly envisaged herein and listed in the Airline’s website and/or the Programme Notices.
2.9 All Members of previous MilleMiglia Programmes will remain de jure Members of the new Programme, without prejudice to their right to request the termination of their membership. Members are also entitled to withdraw from the Programme at any time prior to its expiry. In that event, any residual Miles accrued at the time of withdrawal will be lost without prejudice to the Members’ right to obtain any Rewards if their earned Miles are sufficient.
A notice of withdrawal from the Programme shall be given in writing by Members by specifying their personal numeric code with an attached copy of a valid personal identification document duly signed by them and sent to the email address email@example.com or to the fax number 066562 - 7132 or 7133.
2.10 A Member may not sell or exchange his or her Miles outside the cases expressly envisaged herein and listed in the Airline’s website and/or the Programme Notices. The reward tickets obtained with the Miles may not be exchanged or sold. Similarly a Member may not sell or exchange any of the advantages or benefits obtained through the Programme outside the cases expressly envisaged herein and listed in the Airline’s website and/or the Programme Notices
2.11 Under no circumstance may Members alter or forge the data associated with their participation in the Programme or issue false declarations, make misrepresentations or supply misleading information so as to acquire advantages they are not entitled to.
2.12 Alitalia reserves the right to offer promotional initiatives to specific Customer groups. By participating in such promotional initiatives a Customer will be entitled to receive benefits in addition to those envisaged by the Programme.
2.13 SOCIAL LOGIN The Programme Members may also subscribe to the Alitalia Social Login service, which will give them access to all MilleMiglia services through the credentials of their favourite social network. The personal data supplied on subscribing to this service are collected and recorded by Alitalia S.p.A. on intrusion-free paper, electronic and/or IT and/or ICT media and processed with secure methods protecting confidentiality in compliance with the provision of the “Personal Data Protection Code”.
3.1 Members’ participation in the Programme is subject to the observance of all terms and conditions and rules of conduct of these Regulations.
3.2 In particular, Members are prohibited from behaving in an manner that is inappropriate, demeaning, disrespectful or offensive towards the employees of the Airline or any airline, company or entity partnering in the Programme. They are also expressly required to refrain from indecorous behaviours on board aircraft or in the areas reserved for Members, and to rigorously observe the instructions received from the employees of the Airline or any airline, company or entity partnering in the Programme.
3.3 The Airline reserves the right to take action against Members who have obtained Rewards, advantages and benefits in breach of the rules hereof.
3.4 The Airline further reserves the right to exclude a Member from the Programme and cancel any earned Miles that are still unspent at the time when the exclusion is notified and to further cancel any unredeemed Rewards previously obtained, if Members fail to comply with all the terms and conditions hereof and/or their conduct is noncompliant to these Regulations, the applicable laws, the Airline GTCs or the GTCs of any or the Partner Airlines or, more generally, any other standards or provisions.
A list of the Programme Partners is reported in Annex A to these Regulations and in the website www.alitalia.com and/or in the Guide and/or the Programme Notices.
This list may be changed at any time. The Airline shall promptly notify Members of any changes to such list, which changes may not imply the loss of any Miles earned by using the services previously offered by the Partners excluded from the list. The carriers of the SkyTeam alliance are a particular class of Partners.
5.1 Miles are the basic unit of calculation which the Airline uses for the Programme. Members will earn Miles on the flights operated by the Airline and the airlines partnering in the Programme and by using the services provided by Commercial Partners. A Member flying with the Airline or any of the SkyTeam Airlines shall also earn Miles in flights operated on a code-sharing basis between these airlines; however, code-share flights operated by the Airline and/or the Partner Airlines in association with airlines not partnering in the Programme shall not entitle Members to mileage credit, unless the Airline and/or the Partner Airlines are Marketing Carriers, in other words when the IATA airline designator code of the foregoing airlines is shown in the ‘carrier box’ of an air ticket/Itinerary Receipt.
5.2 The amount of Miles credited for air transport is calculated in accordance with the IATA TPM (Ticketed Point Mileage) distance or with the minimum number of Miles envisaged by the Programme between the departure and destination airport, and in relation to the used booking class, which identifies the selected fare group. For multi-leg flights, Miles are credited for individual legs. The amount of credited Miles is specified in the ‘Earn-Miles’ charts published on the website www.alitalia.com and/or in the Guide. The amount of Miles to be credited is specified in the chart applicable at the time of using the ticket for each leg. The contents of these charts are only valid for the periods specified in the website www.alitalia.com and/or in the Guide. Any services and products of the Partner Companies that are suited for the accrual of miles are shown in the website www.alitalia.com and/or the Guide and/or the Programme Notices.
5.3 To be eligible for automatic mileage credit, Members will be required to advise their personal numeric code on booking their flights and produce their Card when checking in at the airports. Automatic mileage credit may not be available in airports without automated systems. In that event, Members will be entitled to Retroactive Credit by making a request to that effect within (4) months from the date of their mile-earning flight on the terms specified in the website www.alitalia.com and/or in the Guide. If Members use the mile-earning services/products of a Commercial Partner, they will be required to advise their personal numeric code on booking the service or purchasing the product. In case of a failed automatic mileage credit for a service/product offered by a Partner, Members will have to directly contact the Partner’s Customer Centre.
5.4 If Members are also registered in the loyalty programme of another airline and fly with this airline, they will not be entitled to have duplicate Miles simultaneously credited on the account of that programme and on that of the present Programme. If the Airline finds out that a Member has fraudulently obtained duplicate Miles, it may reserve the right to cancel the unduly credited Miles and exclude the Member from the Programme, without prejudice to any rights previously awarded.
5.5 Any purchased but unused tickets will not entitle a Member to any Miles.
5.6 Any miles earned by Members for using air transport services may only be credited when the flight has reached its destination.
5.7 No Miles will be credited for flights purchased by a Member but used by others.
5.8 The Airline reserves the right to run promotional initiatives or execute special agreements through which Miles can be awarded on different grounds in addition to those envisaged herein, notice of which will be given in the website www.alitalia.com and/or in the Programme Notices.
5.9 Miles earned after using the services/products of Commercial Partners shall be governed by the rules notified by the same Commercial Partners and usually posted on the Partners’ websites (whose links are listed in Annex A hereto).
5.10 Any reward flights shall not entitle a Member to earn further Miles.
5.11 Some special booking classes of the Airline’s flights or the services/products of a Partner for which particularly discounted fares/prices are applied may not entitle a Member to earn Miles. The Airline, however, reserves the right to award Miles for these special fares/prices at the time of special promotional campaigns – to be suitably notified to Members.
5.12 Members will not be entitled to Miles or to the benefits associated with their membership in the Exclusive Clubs for flights flown free of charge or with discounts above 40% on the applicable fare (excluding taxes and surcharges) and/or identified by the discount codes ID and AD. Any Miles credited after such flights will be cancelled.
5.13 No Miles will be awarded for flights made with airlines not partnering in the Programme, even if they have originally been booked with the Airline, or if a closed ticket on the Airline has been issued. However, if the Airline reroutes the flight to an airline not partnering in the Programme as a result of a cancellation made by the Airline within 36 hours of the departure, the Member will be entitled to mileage credit for that flight.
5.14 Charter flights are not eligible for Miles.
5.15 The Programme Partners are the only parties responsible for conditions governing mileage awards and credits following the use of their services or the purchase of their products. Any Members wishing to use the services/products of a Partner are required to verify the applicable terms and conditions with the Partner. The Airline shall not be liable for the services/products offered by its Partners. Any complaints in that respect shall be filed directly to the Partners.
5.16 Miles may not be traded by Members or converted to cash.
5.17 The Miles earned by Members will be reported on a Statement to be viewed on the website www.alitalia.com. Members shall be solely responsible for checking the contents of their Statement from time to time. In any case, the Airline reserves the right to refrain from awarding or to cancel any wrongly awarded Miles at any time and give notice thereof to Members.
5.18 In case of a flight upgrade granted by the Airline or any of the Partner Airlines for operational reasons, Members will be credited Miles in accordance with the original service class shown on their ticket rather than the upgraded class.
5.19 After a twenty-four (24) month period, during which Members have not travelled on any mile-earning flight of the Airline or the Programme Partners, the Airline shall cancel the expired Miles from the Member’s account. Members shall be solely responsible for checking the expiry date of their Miles. The Airline shall be under no obligation to notify its cancellation of Miles made in accordance with the provisions above.
5.20 This Programme entitles Members to earn Miles until 31 December 2015, save for any extensions of the Programme (see clause 1.1). Rewards may be requested by the Member by 30 June 2016 and will be assigned to the eligible Member within (6) months of the end of the Programme (i.e. on 30 June 2016 at the latest) pursuant to D.P.R. (President’s Decree) no. 430 of 26 October 2001, save for any Rewards to be delivered to the Member’s domicile, which will be governed by the rules contemplated in the applicable pages of the website www.alitalia.com . Any Miles earned by 31 December 2015 that are still unredeemed at 30 June 2016 will be cancelled from the Member’s account, save for any extensions of the Programme.
6.1 Members with underage children – aged 2 to 13 – may earn Miles on their account for flights operated by Alitalia and flown by their children.
6.2 Each child may be associated with the MilleMiglia code of a single parent subject to a prior approval and authorisation from the other parent.
6.3 Each MilleMiglia Member, as parent, may have more than one child associated with his or her account.
6.4 To benefit from this facility, the parent is required to fill in a form available on the Alitalia website. For suitable checks to be made, the assignment of a child identifier code and the activation of the promotion in Alitalia’s systems may take up to 30 days. If the email address supplied by the customer on subscribing to the initiative differs from the address recorded in Alitalia’s database, the new address will replace the latter in Alitalia’s systems. The new address will be used for all future notices from Alitalia or for the MilleMiglia Programme correspondence.
6.5 Any Miles awarded for each of the child’s flights shall exclusively be credited to the account of the parent under which the child was registered – with effect from the first flight flown after notice is given of the child identifier – in accordance with the MilleMiglia Programme chart in force at the time when the flight is taken, up to 100% maximum of actually flown Miles (=base Miles), even if flights are purchased at fares that imply higher quantities of Miles. No Miles will be earned for the flights flown by the child at promotional fares that award a quantity equal to or below 100 Miles.
6.6 Miles earned through flights flown by the child do not qualify the Member for access to or renewal of his or her membership in the Exclusive Clubs.
6.7 No promotional Miles are awarded to the parent for flights flown by his or her child. The child’s flights shall not fall in any promotional initiative run/offered by the MilleMiglia Programme and/or Alitalia.
6.8 Miles are credited to the parent’s account whether the child flies alone or with the parent or a third party as a travel companion. In case of failed mileage credit, a Retroactive Credit may be requested in accordance with the provisions hereof (clause 5.3).
6.9 When the child reaches the age of 14, his or her registration under the parent’s account will automatically be voided. The child may confirm his or her membership in the Programme by advising his or her identifier on taking the first subsequent flight. From that moment onwards, the child identifier will be converted into a MilleMiglia code and miles will be credited to the child’s personal account.
6.10 Alitalia hereby accepts no liability for any misrepresentations by Members, which shall be punished pursuant to articles 483, 495, 496 of the Italian Criminal Code and any applicable special laws.
7.1 For Members to achieve the number of Miles required to obtain one of the Programme Rewards, Miles can be purchased or be obtained from other Members of the Programme either free of charge, by way of donation, or against payment of a price.
Purchases and transfers are subject to a maximum limit of 75% of the Reward value pursuant to art. 3 of the D.P.R. (President’s Decree) no. 430 of 26 October 2001 (Published on the Official Journal of the Italian Republic no. 289 of 13 December 2001).
Therefore, for a Reward to be obtained, the contribution in the form of miles to be either purchased or received (with or without consideration) may not exceed 75 of the Reward value. Otherwise said, a Reward will only be obtained if the Member has earned miles at least to the extent of 25 % of the Reward value.
7.2. A Member who has regularly subscribed to the Programme may purchase or transfer (either with or without consideration) Miles for himself or for other Members by hitting the MilleMiglia section of the website www alitalia.com from which he will access the portal of Points International. Ltd, a company authorised by Alitalia to run the miles purchase/transfer service through a special agreement. This company is based in the Province of Ontario, Canada (hereinafter “Points.com” ).
Art. 8 - rewards
8.1 A Member may claim Rewards on the flights operated by the Airline or the Airlines partnering in the Programme; no Rewards are granted on code-share flights operated by airlines not partnering in the Programme. Any further information on reward-eligible flights and other Rewards will be shown on the website www.alitalia.com and/or in the Guide and/or the Programme Notices.
8.2 Destinations for which and procedures by which Rewards can be claimed are shown in the online Reward Charts viewable in the website www.alitalia.com and/or in the Guide, which also show(s) the quantity of Miles needed for each destination, service class and Reward type.
8.3 Rewards can be granted to the Member or his/her designated person.
8.4 On achieving the required quantity of Miles, Members may book a Reward flight by hitting the MilleMiglia section in the website www.alitalia.com. Alternatively, they may contact the Customer Centre and specify that their booking relates to a Reward. No bookings for the redemption of Rewards are allowed at the Airline’s Travel Agencies/ticket offices or at third-party travel agencies.
8.5 A reservation will be automatically cancelled if the Reward ticket is not issued within the time limit advised at the time of booking.
8.6 The boarding tax and the fuel surcharge applicable to a Reward flight – as reported in further detail in the website www.alitalia.com and/or in the Programme Notices – shall invariably be charged to a Member.
8.7 A Reward claimed by phone from the Customer Centre will be sent to the Member in electronic format. Boarding tax and fuel surcharge amounts shall be paid by credit card. Alternatively, a Member may collect his or her Reward by referring directly to one of the Airline’s ticket offices after booking with the Customer Centre. In that event, the airport tax and fuel surcharge may also be paid in cash.
8.8 For a claimant other than the holder of the MilleMiglia account, on issuing a Reward, the relevant travel ticket will be sent to both the account-holding Member’s email address or fax number in the Airline’s database and to the address advised by the claimant/Reward beneficiary. Where no Member’s email address or fax number is available the database, no Rewards will be granted to beneficiaries other than the account-holding Member.
8.9 If a Reward ticket is issued in the name of a beneficiary other than the MilleMiglia account holder, the same beneficiary shall produce suitable proof of his or her Reward at the time of checking in, i.e. the ticket, a personal identification document, a written delegation signed by the account-holding Member, and a photocopy of the account-holding Member’s identification document and MilleMiglia Card.
8.10 Seats aboard the Airline’s flights reserved for Reward beneficiaries are limited.
From the time of starting of sales on a flight, the Airline shall reserve a minimum of two (2) Reward seats until the available seats are exhausted. The availability of Reward seats on the flights of Partner Airlines shall be the responsibility of the same Partner Airlines rather than of Alitalia.
8.11 For each Reward ticket, a maximum of two (2) involuntary transits at intermediate airports between origin and destination are allowed. No voluntary stopovers are permitted. For travel itineraries involving the use of more than one SkyTeam Airline, check the SkyTeam Rewards Chart posted in the website www.alitalia.com and/or in the Guide.
8.12 The beneficiaries of special discounts on fares (e.g. minors, students, elderly persons, etc.) may not be entitled to a reduction of the mileage required for Rewards; they will therefore obtain Rewards by spending the same quantity of Miles as the other Members.
8.13 On no condition will Miles spent for Rewards be credited back to a Member’s account. Reward tickets shall be valid twelve (12) months from the date of issue, with no extension permitted.
Alitalia reserves the right to issue promotional Rewards with a validity limited to (12) months or below. Any expired Rewards may not be replaced or changed. Any change to a Reward ticket (in terms of date/time, destination, beneficiary and/or itinerary and/or carrier) may be made as long as the Reward is valid (in case of a change to the beneficiary, a previously assigned seat cannot be guaranteed). The change shall be made against payment of an amount in cash or a redemption of Miles (based on the amount shown in the website www.alitalia.com and/or in the Guide) if required by the type of Reward.
If residual Miles are available after a change to an itinerary, these Miles will be lost and may not be refunded to the Member on any condition whatsoever. Any changes will be made by the MilleMiglia Customer Centre; no changes by other offices or by Travel Agencies of the Airline or third parties, or by other Airlines will be permitted.
8.14 Rewards may not be used on Airlines differing from those shown on the ticket.
8.15 In any case, no change of itinerary and/or ticket beneficiary will be permitted when a ticket has been partially used.
8.16 If a Reward ticket is mislaid/stolen, or totally or partially lost or worn, the Airline will replace the ticket either in full or in part at the Member’s request on condition that: a) the Member produces evidence of a report made to the competent Public Authorities; b) proof is given, to be promptly verified at the time of the request, that the ticket was validly issued.
In issuing a new ticket – with the same expiry date and the same characteristics as the original ticket – the Airline may request the payment of a commission in a reasonable amount for such service, unless the ticket loss/theft, total or partial damage or wear are attributable to a negligence of the Airline or of its agents or employees. If a mislaid, stolen, lost or worn ticket falls back into the hands of the Member prior to its expiry date, the Member will be required to return it to the Airline. In any case, the Airline reserves the right to request the Member to refund the value of a mislaid/stolen, lost or worn ticket, if it is fraudulently used.
8.17 For the rules on carrier liability in relation to flights operated for the redemption of Rewards, the provisions of the "General Transport Conditions for Alitalia Passengers and Luggage" (posted on the website www.alitalia.com) shall apply.
8.18 As a Reward, a Member may also request a class upgrade on the flights (i.e. individual legs) operated by the Airline. A class upgrade is however subject to the actual availability - on board an aircraft - of the Reward seats reserved for the higher class to which the upgrade is requested. In any case, these seats are available in a limited quantity to be advised by contacting the Airline’s Customer Centre. Classes to which an upgrade can be made and the miles required to be spent for it are specified in the relevant pages of website www.alitalia.com and in the Guide. An upgrade may be requested only after a ticket issue within the specified timeframe and in accordance with the applicable procedure. An upgrade may be granted to the Member and/or his or her designated person (who shall be a paying ticket holder). No waiting-list upgrade is permitted. Any Miles spent on an upgrade are not refundable and no change of itinerary and/or date and/or beneficiary are permitted if an upgrade has been confirmed. Any Miles to be awarded for flights for which an upgrade was obtained will be issued in the amount normally awarded for that flight in economy class.
8.19 For Mile quantities differing from those shown in the standard chart, a Member may claim a Reward ticket with special advantages/restrictions as specified in the website www.alitalia.com and/or in the Guide, together with the details on the terms and conditions for the redemption of Rewards.
8.20 With effect from 1 July 2013, a Member may use any earned Miles for donations in favour of the Charities participating in the MilleMiglia Charity Programme on the terms and conditions specified in the website www.alitalia.com and/or in the Guide and/or the Programme Notices. Any donated Miles are not refundable and may not be credited back to the Member’s account or redeemed by the same Member on no condition whatsoever.
8.21 The value of individual Rewards shall be calculated commensurately with the airfares in force at the time of issuing Rewards.
8.22 Alitalia reserves the right to introduce further types of Rewards to be granted in the context of the Programme, e.g. on the occasion of promotional initiatives having a limited duration or exclusively reserved for the Exclusive Club Members.
8.23 Until 31 March 2013, save for any extensions, the MilleMiglia Programme Members will have the opportunity to redeem any earned miles to claim Rewards in the form of gifts and services to be selected form the ‘MilleMiglia Gallery’ online catalogue, which may only be viewed in the Italian version of Alitalia’s website. After such date, Rewards may be removed and/or replaced, the catalogue composition changed and the quantity of miles required for claiming a Reward changed.
8.24 The MilleMiglia Gallery catalogue may be reserved for some Member classes only and with prices differentiated by Member class. Rewards dedicated to a given Member class may only be claimed in the period of Membership validity.
8.25 Any pictures of Rewards/ shown in the catalogue published on the website (or on the other media to be used by Alitalia to publicise its catalogue) are only meant for display.
8.26 Rewards may only be claimed via the web by spending the miles earned by a Member as on the date of his/her claim for a Reward.
8.27 Alitalia reserves the right to change, replace or increase the Rewards featured in the ‘MilleMiglia Gallery’ catalogue, if deemed appropriate, even without giving notice thereof to Members.
8.28 If a Reward gift is no longer available, it will be replaced by other gifts having the same or similar characteristics, subject to giving a notice thereof to Members. In particular, only if Rewards with high technology content are no longer available, they may be replaced by more recent versions with more advanced technical characteristics and better user-friendliness, or Members will be offered suitable alternatives.
8.29 After completing a Reward claim on the website, no change will be possible e.g. by claiming another Reward (having the same or a different product code). In addition, orders may not be cancelled and miles may not be charged back on no condition whatsoever.
8.30 A claim for a Reward will not be held valid if the Reward value in Miles is above the quantity of Miles actually earned by the Member at the time of claiming that Reward.
8.31 Some of the Rewards shown in the catalogue may be available in limited quantities; the available quantity will be specified in the catalogue section featuring these Rewards.
8.32 Rewards may only be shipped to destinations in the Italian territory. On placing an order, the claimant is required to advise a valid Italian postal address for the shipment of his/her Reward. The shipment cost of Reward gifts shall be paid by Alitalia. Rewards will be delivered within 180 days maximum.
8.33 Rewards will be shipped by express courier during office hours (9 a.m. to 1 p.m. and 3 p.m. to 5:30 p.m.). Delivery will be made to the ground floor of the advised address and a person shall be available to collect the Reward.
8.34 Without prejudice to the warranty granted by the gift manufacturer for each Reward gift (as a proof of which the beneficiary will be required to keep the delivery note received on the date of delivery), the Member will have to check the gift integrity at the time of its delivery and further check that his/her order tallies with the received shipment and the details shown on the transport document. In case of a patent defect/nonconformity in the received goods, the Member may reject the delivery of the Reward or add a specific, motivated ‘acceptance with reservation’ comment to the delivery note. For any defects or damages that are not immediately visible, within 8 calendar days of the delivery date shown in the transport document (including Saturdays, Sundays and holidays), the Member may request a replacement by contacting the Alitalia Customer Centre.
8.35 In case of theft, Members are required to notify the Alitalia Customer Centre of the failed delivery of their Reward within 180 days of the date of their claim so as to obtain a new delivery free of charge.
8.36 For any Rewards consisting in services or other intangible benefits, after entering their claims for a Reward on the website, Members shall make their booking with the Customer Centre specified in the confirmation message. Their booking shall be made within the specified time frame. Alitalia will not accept any responsibilities for inefficiencies found during the booking/redemption process for a claimed service or benefit.
8.37 Alitalia reserves the right to give Members the opportunity to claim Rewards also against payment of an extra contribution as an alternative method to the exclusive redemption of miles.
8.38 Only when Members have claimed a Reward against payment of an extra contribution, they will be entitled to withdraw their claim without any penalties or the obligation to motivate such withdrawal within (10) working days running from the date of the Reward delivery. A Member that has claimed a Reward shall exercise his or her Right of Withdrawal by a registered letter sent to Jakala Marketing Solutions SPA, via Carlo Tenca 14, 20124 Milan. If the Right of Withdrawal is exercised on the required terms and conditions – to be verified by Alitalia – the Airline will refund the extra contribution and charge any spent miles back to the Member. Any paid sums will be refunded to the Customer in the shortest time possible and, in any case, within thirty (30) days of the date on which Alitalia was informed of the Member’s intention to withdraw from the purchase.
9.1 A Member that reaches the required quantity of Qualifying Miles or Qualifying Flights, as shown in the website www.alitalia.com and/or in the Guide (Qualifying Miles earned or Qualifying Flights taken from 1 January to 31 December of the same year), shall automatically become a Member of the "Ulisse" or the "Freccia Alata" or the "Freccia Alata Plus" Clubs free of charge. Membership in these Exclusive Clubs implies the Airline’s recognition of a number of benefits and advantages as specified in the website www.alitalia.com and/or in the Guide and/or the Programme Notices. The Airline reserves the right to change such benefits and advantages in its own judgement in the course of the Programme validity, and duly inform Members thereof in due time before the change. In addition to the foregoing, the Airline reserves the right to grant to special Member Classes the opportunity to participate in the Ulisse, Freccia Alata or Freccia Alata Plus Clubs. This right may also be granted in the context of specific promotional initiatives.
9.2 Membership in the Ulisse, Freccia Alata and Freccia Alata Plus Clubs shall be valid until 31 march of the second year after the year in which Qualifying Miles were earned or Qualified Flights were taken for the recognition of a Member status, except when a different date is expressly stated for a specific promotional initiative.
9.3 The mileage required to access the Exclusive Clubs is just a reference parameter and does not rule out the opportunity to spend any earned Miles on a Reward claim, since the Qualifying Miles will not be deducted from the Member’s account at the time of his/her access to the Exclusive Club, unless otherwise specified in relation to a specific promotional initiative..
9.4 The status of Ulisse, Freccia Alata or Freccia Alata Plus Club Member will be recognised from the month following the date on which the achievement of the Mile threshold required to access the club is accounted for in the Airline’s systems.
9.5 Any benefits associated with the Ulisse, Freccia Alata or Freccia Alata Plus Club Member status will not be granted to the MilleMiglia Programme Members in the cases under clause 5.12 above.
10.1 All personal data supplied at the time of subscription and beyond shall be processed by the Airline in accordance with the applicable laws and regulations on personal data protection – specifically Legislative Decree no. 196 of 30 June 2003 (the "Personal Data Protection Code").
10.2 Data need to be processed for handling Members’ participation in the Programme and the recognition in their favour of any Rewards and other advantages associated with their participation in the Programme and their card holder status. Personal data processing is also required to provide any Programme-related services in accordance with the terms hereof. Alitalia shall also process special classes of data that Members will supply on subscribing to the Programme on its website www.alitalia.com. These data relate e.g. to their preferred meals and assigned seats on the flights operated by Alitalia and its Partners and are useful for focusing the service on the Programme Members. On selecting their preferred options and subscribing to the Programme on the website www.alitalia.com, Members will give their consent to Alitalia’s use of data that may disclose such aspects as the state of health, presumed religious belief and possible ethnicity of a given Member (e.g. when Members select a diabetic meal or a kosher menu). These data shall only be used to provide each Member with a customised type of service. Data may from time to time be disclosed to third-party service providers (such as check-in operators other than Alitalia) for the foregoing purposes only. The disclosure of such data is optional and any failure to supply them will have no effect on Members’ subscription to and participation in the Programme.
10.3 The correct performance of the foregoing processing activities implies that Members’ personal data may be accessed by the Airline sales force and by third-party service providers in the context of the Programme (such as, without limitation, direct marketing companies and market analysts, customer centres, standardisation companies, IT vendors or customer care service providers) for purposes strictly related to and instrumental in the Programme management and, subject to the consent given by Members to commercial communications. The Airline sales force shall act as "delegates" (i.e. data supervisors) of the Airline, whereas the latter companies shall act as "processors" of such data. A list of third-party companies providing services associated with the Programme and in charge of processing Members’ personal data may be consulted at the Airline’s offices. The Airline, acting as "Data Controller", shall ensure that the personal data in question are processed in accordance with the principles of necessity, lawfulness, accuracy, quality of data and proportionality and, in any case in such manner as to ensure the confidentiality of the processed data. Data shall be processed electronically, manually or in paper form, and processing shall also consist in their comparison, classification and calculation, as well as in their sorting and classification into lists – to be made in accordance with the minimum security requirements so as to protect the confidentiality of the data subject and avoid the risk of intrusion from unauthorised third parties. All data – grouped into classes and/or clusters in anonymous form – may be used for the Airline’s statistical analyses to investigate its passengers’ consumption preferences. The Airline also warrants and represents that any supplied personal data shall exclusively be used for purposes related to Members’ participation in the Programme and for the circulation to Members of institutional communications related to their membership status and the possible voidance of benefits associated with the Programme. Any data supplied by Members at the time of their subscription and/or beyond may also be processed, subject to their prior consent, for circulating commercial communications and for direct marketing initiatives as well as, always subject to their prior consent, for profiling and market-survey purposes. Any disclosure or dissemination of data not required by mandatory laws or regulations or not expressly authorised by Members is hereby excluded.
10.4 The website www.alitalia.com uses automatic data tracking systems not directly controlled by users (cookies). Cookies may be useful to ease site navigation by Members and identify them at the time of their access to website pages dedicated to the Programme. This will obviate to the need to re-enter a MilleMiglia Code/Nickname and PIN for access to the Programme section of website www.alitalia.com (“Remember me on this PC”) and to other services related thereto. Users who do not wish to be identified by cookies may set their browser in such a way as to receive a flag whenever cookies are sent and consequently reject those received from a specific website (or reject all types of cookies). Cookie can also be disabled from the browser. The Alitalia search engine will also work without cookies; however if a user disables them, a few functions may not be available. For further details and information on cookies, check the Privacy section of website www.alitalia.com
10.5 Personal data shall be processed for the full duration of the current Programme or its subsequent versions, on the terms and conditions hereof, and shall be stored after its expiry and/or a withdrawal by a Member for the exclusive purpose of handling legal and/or administrative/accounting disputes; after the expiry of, or a withdrawal from the Programme, data shall be kept for the statutory period of limitation applicable to Members’ rights. In any case, personal data shall be kept for profiling or direct marketing purposes for a period not exceeding twelve and twenty-four months of their first recording respectively, unless they are effectively converted into an anonymous form which avoids the identification of the data subjects either directly or indirectly (e.g. by interfacing the controlled data to other databases). Any personal data not to be archived in relation to the purposes for which they were processed shall be deleted or converted to an anonymous form by both the Airline and any third parties to which they were disclosed for the foregoing purposes.
10.6 On subscribing to the Programme, the supply of personal data marked by an asterisk (*) is mandatory for a Customer to be fully eligible for participation in the Programme and its related initiatives, and for the fulfilment of any legal requirements. A refusal to supply the required personal data whether in full or in part, whether prior to or during the Programme term, may prevent the Airline or any third party service providers acting in the context of the Programme from fully implementing or correctly fulfilling the formalities arising from the same. On the other hand, the supply of personal data other than those marked by an asterisk (*) is optional and any failure to supply these implies no consequence in relation to the Member’s subscription to and participation in the Programme.
10.7 A Member shall be given suitable information on the processing of his or her personal data that were collected for the sole purposes of the Programme. For each of such purposes, a separate consent will be requested, if required by law. In particular, Members will be entitled to freely express their choices on the processing of their personal data, with the further opportunity to give a separate consent for each of the identified purposes, e.g. the mailing of any commercial communications (including all of the Programme Notices).
10.8 Members may at any time request to be informed on the current archiving of their personal data, as well as on any detailed contents and origin thereof, check their accuracy and request their integration, update or adjustment. Conversely, they may also request their deletion or conversion into an anonymous form, or the blocking of any data processed in breach of the provisions of the Personal Data Protection Code (or “Privacy Code”) and to object, in any case, to their processing for legitimate reasons, - and, to that effect, send a written notice to the Airline on the address dedicated to Members’ exercise of their rights pursuant to art. 7 of the Privacy Code (firstname.lastname@example.org). Such rights may be exercised by completing the online form of the Data Commissioner (www.garanteprivacy.it) and attaching a copy of a valid identification document. The foregoing email address will only accept requests from data subjects that relate to the processing of their personal data as well as any concurrent requests for a withdrawal from the MilleMiglia Programme.
At any time, Members may change their personal data and choices by updating their profile in the Programme section of website www.alitalia.com or by contacting the MilleMiglia Customer Centre.
11.1 For anything not otherwise provided for or governed herein, reference shall be made to the applicable legal and regulatory provisions, with special reference to D.P.R. (President’s Decree) no. 430 of 26 October 2001 (published in the Official Journal of the Italian Republic no. 289 of 13 December 2001) on "Regulations concerning the comprehensive revision of standards governing contests, reward-based loyalty programmes and local draws pursuant to art. 19, par 4, of law no. 449 of 27 December 1997".
11.2 In case of conflict between the provisions hereof and those of the above laws and regulations, the latter shall control.
Effective from 12th January 2009 at 11.00 p.m., amended for integration on 21st July 2010.
1.1 In these Regulations, the terms and expressions are defined as follows, unless otherwise specified:
1.2 Participation in the Program is subject to these Regulations and is free.
1.3 The Company reserves the right to even partially and at any time change the procedures for participation in the Program as long as the rights already obtained by participants are protected.
1.4 For more information on the Program, view the MilleMiglia section at www.alitalia.com or call Customer Service at the telephone numbers indicated on the Internet website www.alitalia.com and/or in the Guide and/or in the Notices of the Program.
2.1 All individuals who pay to travel via the airline may participate in the Program so long as they are above the age of fourteen and, upon joining, indicate an address where they can receive correspondence from MilleMiglia. Program membership for non-emancipated minors is subject to the explicit consent of their parents or guardians. Program membership for non-emancipated minors is subject to the liability of their parents or guardians and is managed by the parent/guardian.
2.2 The employees of Airline Companies or Companies or other agencies or businesses whose employees enjoy industry discounts may not join the Program. The Company reserves the right to deny membership to the Program to those who do not meet the requirements set forth in these Regulations or to exclude those people from the Program if it is later discovered that they do not meet those requirements, notwithstanding the rights they may have obtained. If Program membership is in contradiction with the current provisions of these Regulations or do not conform with them, The Company reserves the right to revoke the Member’s membership or cancel the Miles earned and not used when the member is notified of the exclusion; any previously obtained but unused Rewards are also cancelled.
2.3 To join the Program, you must register online at the Internet website www.alitalia.com or by contacting Customer Service. A membership application for the MilleMiglia Program presupposes that these Regulations have been read. Another method to enroll in the Program is provided if the Holders of credit cards, not previously enrolled in the Program, apply for the co-branded cards that Alitalia promotes with its financial partners. In this case, the individual Client is required to provide personal information on the appropriate form since, to get the co-branded cards, it is absolutely necessary to enrol in the Program. If not, the card request cannot be accepted and processed. The issue of membership cards of the Exclusive Clubs denotes automatically the membership of the Program.
2.4 Upon enrolling, the Member will receive a personal numeric code which s/he must use when booking a flight and checking-in at the airport in order to be credited with the relevant Miles. Each member’s personal numeric identification code corresponds to an account in which the earned Miles will be credited: (i) after flights actually taken ("flown") with The Company, (ii) following those actually taken with Partner airline companies, as well as (iii) after using the Company services and (iv) purchasing products and using services from the other Partners based on the effective terms and conditions listed on the Internet website www.alitalia.com and/or in the Guide and/or in the Notices of the Program.
2.5 In addition the Member will receive his/her PIN needed to access special services by e-mail or at the address indicated by him/her according to the specific instructions that will be sent to him in the same communication. The Member alone is responsible for the safety of his/her PIN.
2.6 The Card will be given to the Member separately, bearing the Member’s personal data and personal numeric code. The Card bears the member’s name and may only be used by the bearer. If the Card is lost, stolen or damaged, the Member is required to inform Customer Service in a timely manner so that a new card may be issued or the corresponding account may be closed and a new account may be opened to which all Miles earned will be transferred. In this case, the Member will receive a new code number, a new Card and a new PIN. The Company will not be responsible for any fraudulent use of lost or stolen Cards prior to the aforementioned communication. If the PIN is lost, the Member may contact Customer Service, who will issue a new PIN and send it to the Member’s address. In addition, the Member may recover his/her PIN by using the appropriate recognition function found on the Internet website www.alitalia.com but only if s/he has previously given The Company his/her e-mail address. In this case, for security reasons, the Member must change the PIN using the appropriate data update function once they recover their PIN.
2.7 Several people cannot be registered under the same personal numeric code or under the same account. Each membership is nominative and requires the Member to provide his/her personal data; the Member must inform The Company of any changes via its website or by contacting Customer Service. The Member guarantees the accuracy of all information provided to The Company and is solely responsible for it. If there are several codes or accounts registered to one Member, The Company will transfer the Miles earned to a single account and close the others after informing the Member. In this case, if there are Miles for the same flight/service registered to the same Member in different accounts, they will be credited to one valid account one time only.
2.8 No purchase, integration or transfer of Miles between different accounts is allowed if not expressly set forth by these Regulations and reported on the Internet website and/or on the Guide and/or in the Notices of the Program.
2.9 The Member enrolled in previous versions of the MilleMiglia Program will be de facto enrolled in the following Program edition notwithstanding the right to request deletion from same. The Member has the right to leave the Program at any time before its anticipated expiry. In this case, notwithstanding the right to obtain any rewards earned, if the Miles earned are sufficient, any Miles remaining when the termination is complete will be lost.
2.10 The Member may not sell or exchange his/her Miles or Rewards in any way.
2.11 The Member may not in any way falsify or alter the data in relation to his/her Program membership nor issue declarations or provide misleading or untruthful information to obtain benefits that they have not earned.
2.12 Alitalia reserves the right to conduct promotional initiatives for some groups of clients. Taking advantage of such promotional initiatives, the client can get extra benefits other than those set forth by the Program.
3.1 The Member’s participation in the Program is subject to respect for all the conditions and rules of behaviour listed in these Regulations.
3.2 In particular, the Member is prohibited from behaving in any inappropriate manner that is unbecoming, disrespectful or troublesome for the employees of The Company or airline companies or companies or agencies that are Program Partners; they are further prohibited from behaving in a disruptive manner aboard aircraft or in special areas for Members or from refusing to follow the directions given by the employees of The Company or airline companies or companies or agencies that are Program Partners.
3.3 The Company reserves the right at its own discretion to exclude the Member from the Program and, without prejudice to rights that it earned, cancel the Miles earned but not yet used at the time when the member is informed of the exclusion and cancel any rewards previously earned and not yet used if the Member does not respect the conditions of these Regulations and/or his/her behaviour does not comply with them or the legal provisions and the G.T.C. of The Company or any of the Partner airline companies and, in general, any other applicable regulation or provision.
The list of Program Partners is found on the Internet website www.alitalia.com and/or in the Guide and/or in the Notices of the Program. This list may be changed at any time. The Company will promptly inform the Member of any changes to the aforementioned list; any changes made do not mean the loss of the Miles earned by using the services of the Partner eventually removed from the list. A particular Partner category is represented by SkyTeam alliance member carriers.
5.1 Miles are the basic unit of calculation used by The Company for the Program. The Member earns Miles on The Company flights and those of Program Partner airline companies as well as by using the Commercial Partners’ services. The Member who flies with The Company or with one of the SkyTeam Airline Companies also earns Miles for code-sharing flights; however, code-sharing flights operated by The Company and/or Partner airlines in collaboration with airlines that are not Program Partners do not allow you to earn Miles unless The Company and/or the Partner airline is a Marketing Carrier, i.e. the airline ticket/itinerary receipt bears the IATA seal of the aforementioned airline companies in the "carrier box".
5.2 The amount of Miles earned for flights is calculated based on the IATA TPM (Ticketed Point Mileage) distance or on the minimum number of Miles set forth by the Program between the point of departure and destination for the flight taken and based on the booking class used, which indicates the pre-selected rate group. For multi-leg flights, Miles will be credited for the individual legs. The amount of Miles credited is specified in the tables available on the Internet website www.alitalia.com and/or in the Guide or can be obtained by contacting Customer Service. The amount of Miles credited will be the amount specified in the tables at the moment of the use of the ticket for each flight. The content of these tables is only valid for the period indicated on the Internet website www.alitalia.com and/or in the Guide. The services provided and products offered by the Partner Companies that let you earn Miles are indicated on the Internet website www.alitalia.com and/or in the Guide and/or in the Notices of the Program.
5.3 To get Miles automatically credited, the Member must inform The Company of his/her personal numeric code when booking the flight and present his/her Card when checking-in at the airport. For some non-computerized connections, Miles may not be able to be credited automatically. In Miles are not credited automatically, the Member may ask for a Retroactive Credit by sending a legible photocopy of his/her boarding card and airline ticket/itinerary receipt by fax or post to the MilleMiglia Customer Service or by entering the Company e-ticket number in the appropriate space on the Internet website www.alitalia.com within four (4) months of the flight. If a Commercial Partner's services/products are used, the Member must inform them of his/her personal numeric code when booking the service or purchasing the product. If miles are not credited for a service/product offered by a Partner, you must contact the Partner’s Customer Service department directly.
5.4 In the case where a Member is registered in another loyalty program for a Partner airline and flies with one of these Partners, miles may not be credited both to the account for that program and to the one for this Program. If a Member fraudulently obtains duplicate miles, the Company reserves the right to void the unduly credited Miles and exclude the Member from the Program, notwithstanding the rights obtained.
5.5 Tickets purchased and not used do not give members the right to Miles.
5.6 Miles earned by Members following the use of airline services can only be credited after the flight is taken.
5.7 Airline flights purchased by the Member but used by others do not let you earn Miles.
5.8 The Company reserves the right to conduct promotional initiatives or special promotions to distribute Miles based on different and additional measures other than those set forth by these Regulations and on the Internet website www.alitalia.com and/or on the Guide and/or in the Notices of the Program.
5.9 To earn Miles as a result of using services/products provided by Commercial Partners, the rules and regulations set forth herein are valid.
5.10 Flights flown by virtue of Rewards do not let you earn Miles.
5.11 Some special booking classes on The Company flights or Partner services/products at special rates/discounted prices may not let you earn Miles. The Company reserves the right to issue Miles for these special rates/prices for specific promotional campaigns, of which the Member will be sufficiently informed.
5.12 No Miles will be credited for flights flown for free or at discounted prices, i.e. more than 40% of the public rate, and/or indicated with the abbreviations ID and AD. Miles eventually credited following these flights will be voided.
5.13 Miles will not be earned for flights flown on non-partner Program airline companies even if originally booked with the Company or if a closed ticket on the Company was issued. Nevertheless, if the Company accommodates passengers on a non-partner Program airline company due to the cancellation of an the Company flight within 36 hours of departure, the Member will also have the right to earn the relative Miles.
5.14 Charter flights let you earn Miles only if Members are informed of them through a specific communication.
5.15 Program Partners are solely responsible for the conditions to grant Miles for the use of their services or to purchase their products and related credit. The Member who wants to use Partner’s services/products is required to verify the applicable terms and conditions with the Partners. The Company does not assume any liability for the services/products offered by its Partners. Any complaints in this regard must be addressed directly to the Partners themselves.
5.16 Miles cannot be sold by Members or converted to cash.
5.17 Miles earned by the Member are listed on the appropriate Statement available at www.alitalia.com, the automated Customer Service menu (available only in Italy) or periodically sent to the electronic or postal address indicated to the Company by the member. The Company reserves the right to change the frequency with which these Statement are provided at any time and is not liable for delays due to lost mail or if the Member does not update his/her address. In any case it remains understood that the Company has the right not to credit or to cancel any Miles erroneously credited, providing the Member with adequate notice.
5.18 In the case of free travel in a superior class, granted by the Company or by one of the Partner Airline Companies for operative reasons, the Member will be credited with Miles based on the service class shown on the ticket and not the one actually used.
5.19 After a twenty-four (24) month period in which the Member does not fly with the Company or with the Program Partners who help you earn Miles, the Company reserves the right to close the account and void the Miles in the account. The Member is responsible for checking the Miles’ expiry date.
5.20 This reward operation allows you to earn Miles until 31 December 2012 (see Article 1.1). The Rewards must be requested by the Member by 30 June 2013. Rewards will be given to those who have the right to them within the maximum period of six (6) months from the conclusion of the operation (by 30 June 2013), pursuant to Presidential Decree of 26 October 2001, nr. 430. The Miles earned and not used by that date will be voided from the Member's personal account.
6.1 Members, having children aged from 2 to 13 who take flights operated by Alitalia and Air One, can earn miles on their accounts for them.
6.2 Each child must be registered under the account of only one of the parents. The registration is subject to the consent and the acquaintance of the other parent.
6.3 The change of a child registration from the account of one of the parents to the account of the other can be made by paying a fee of 5,000 miles or 55 euro. In any case, the miles earned cannot be transferred from an account to another.
6.4 A MIlleMiglia Member, as a parent, can have more than one child registered under his/her account.
6.5 To join the initiative, the Member must fill in the form available on the Alitalia website. If the e-mail address disclosed upon joining the initiative is different from the e-mail collected in the Alitalia database, the previous e-mail address will be change with the new one. The new e-mail address will be used to send any future Alitalia communication and the Program’s Communication.
6.6 The Miles, granted for every flight of the child, will be credited on the account of the parent under which he/she is registered, according to the table of MilleMiglia Program and up to a maximum of 100% of the miles flown (= basic miles), even if the airline fares can credit more miles.
6.7 The Miles earned for the flights flown by a child do not qualify for joining or renewing the membership of Exclusive Clubs.
6.8 Promotional miles are not credited to the parent for the flights flown by his/her child.
6.9 Members can ask for Miles credit of the flights within four (4) months, as set forth by the Program.
6.10 On reaching the fourteenth birthday, the registration of the child will be automatically voided from the account of his/her parent. From that moment on, the child will become automatically a Member of the MilleMiglia Program, be given his/her numeric code and earn miles on his/her account. If the parent doesn’t want his/her child to be a member of the MilleMiglia Program, can ask for his/her deletion.
6.11 Alitalia declines any liability for any false information or data provided by parents in order to participate in the initiative.
7.1 A Member can purchase Miles for him/herself or for other Members enrolled in the Program logging on to the Internet website www.alitalia.com where he/she will have access to the portal of Points International Ltd, the company entitled by Alitalia, by virtue of a specific agreement, to sell/transfer Miles.
7.2 Furthermore, a Member can transfer the Miles earned from his/her account to the account of another Member enrolled in the Program by paying a fee.
7.3 The amount of Miles that a Member can purchase or transfer and the terms and conditions for such operations are specified in the “Terms and conditions” section of the Internet website www.Alitalia.com at the MIlleMiglia section.
7.4 The purchase and transfer of miles to request the rewards set forth by the Program are subject to the limitations enforced by Art.3 , D.P.R. 26 October 2001, n.430 ( published on the G.U., 13 December 2001, n.289).
8.1 The Member may request Rewards on the Company flights and those of the Program’s Airline Partners; Rewards are not planned for code-sharing flights operated by non-Partner Program Airlines. All information about selecting the aforementioned flights is on the Internet website www.alitalia.com and/or in the Guide and/or in the Notices of the Program.
8.2 The destinations and procedures for and by which you can request Rewards are shown in the appropriate reward table that you can find on the Internet website www.alitalia.com and/or in the Guide where the number of Miles needed for each destination and each service class are also specified.
8.3 The Member or a person that s/he indicates may enjoy the Rewards.
8.4 The Member, having reached the Miles necessary, may book a Reward flight by logging on to the MilleMiglia section at www.alitalia.com or by contacting Customer Service, specifying that the requested booking is for a Reward. Reward reservations may not be made at an agency or the Company ticket counter or at a third party Travel Agency.
8.5 The reservation will be deleted automatically if the Reward ticket is not issued within the timeline indicated in the booking phase.
8.6 The boarding taxes and the fuel surcharge for the Reward are always at the expense of the Member, according to the Internet website www.alitalia.com and/or in the Notices of the Program.
8.7 Rewards requested telephonically from Customer Service may be obtained in electronic format; the amount of the boarding taxes and the fuel surcharge must be paid by Credit Card. Alternatively, the Member may pick up the Reward by going directly to the Company ticket counter after having made the reservation with Customer Service.
8.8 The Member or beneficiary, upon picking up the ticket, must sign a release for the pick-up and pay the boarding tax and the fuel surcharge. The ticket may be picked up by an adult third party with a personal identification document, a written proxy signed by the account's bearer, a photocopy of the bearer’s identification document and card.
8.9 Seats aboard the Company flights reserved for those with rights to Rewards are limited. From the beginning of the sale of tickets for a flight until it is sold out, the Company guarantee a minimum availability of two (2) reward seats. The Company has the right to reserve a determined number of reward seats for Members of the exclusive Clubs. The Company does not guarantee the availability of reward seats on Partner Airline’s flights.
8.10 For each Reward, a maximum of two (2) involuntary transfers at intermediary airports between the point of departure and destination are allowed. Stop overs are not allowed. For travel itineraries that require the use of more than one SkyTeam Airline company, view the appropriate Sky Team Rewards table available on the Internet website www.alitalia.com and/or in the Guide.
8.11 The miles requested to earn Rewards is the same as for all Member categories. The beneficiaries of the particular rate reductions (ex. children, students, the elderly, etc), therefore, do not enjoy any advantages and have the right to Rewards by spending the same amount of Miles as other Members.
8.12 Rewards are valid for twelve (12) months from the date of issue and cannot be extended. Alitalia reserves the right to issue promotional reward tickets with a limited validity shorter than twelve (12) months. Expired rewards cannot be used or reimbursed (Miles cannot in any case be reaccredited to a Member’s account) and cannot be replaced or changed. Changes to the flight’s date and time are allowed without having to pay any penalty. Other changes (regarding the beneficiary and/or itinerary and/or carried) can be made (in case of a change of the beneficiary the seat previously assigned cannot be guaranteed) as long as the Reward is valid by paying a cash contribution or additional Miles (the amount of which can be seen on the Internet website www.alitalia.com and/or the Guide). In the case where the itinerary changes led to residual Miles, they will be lost and will not be reimbursed to the Member. The changes must be made by MilleMiglia Customer Service; no changes may be made by any other offices of the Company, the Company or third party Travel Agencies or other Airline Companies.
8.13 Rewards cannot be used on different Airline Companies other than those indicated on the ticket.
8.14 In any case, no itinerary and/or ticket beneficiary change is allowed when the ticket has been partially used.
8.15 In the case of loss/theft, total or partial loss or deterioration of a Reward ticket, the Company will replace this travel ticket in whole or in part at the request of the Member on condition that: a) the Member exhibits a special report presented to the relevant Public Authorities; b) there is easily verifiable proof at the time of the request that the travel ticket was validly issued. In issuing the new travel ticket, which will have the same deadline and features as the original, the Company may request the payment of a reasonable commission for this service unless the loss/theft, total or partial loss or deterioration are attributable to the negligence of its agents or supervisors. If the Member finds the lost, stolen or deteriorated ticket before it expires, s/he must return it to the Company. The Company reserves the right to request that the Member return the value of the lost/stolen, lost or deteriorated ticket in the case where it has been used fraudulently.
8.16 For the rules and regulations on the airline’s civil liability for Reward travel, those set forth under the current "General Conditions for the Transport of The Company Passengers and Baggage" are valid (which may be viewed at www.alitalia.com).
8.17 The Member may request travel in a class superior (upgrade) than the one purchased for flights (single legs) operated by the Company as a Reward. Upgrading is subject to the effective availability of special reward seats in superior classes, which are available in a limited number; you may find out that number by contacting the Company call center. The booking classes that let you request upgrades and the necessary miles to obtain them are indicated on the special pages at www.alitalia.com and/or in the Guide. The upgrade request must occur for tickets issued based on the specific procedures and timeframes. The beneficiary of the service must be the Member itself and/or a person that he/she indicates, whose name is printed on the ticket. Waitlist upgrading is not allowed. The Miles used for upgrading cannot be reimbursed and itinerary and/or data and/or beneficiary changes for already confirmed upgrades are not allowed. Miles earned for flights where upgrades occurred correspond to the amount paid for that flight in economy class.
8.18 With double Mile amounts compared to the standard table, the Member may request a Reward ticket with the special advantages described in the Guide. The procedures for the use of these Rewards are illustrated on the Internet website www.alitalia.com and/or in the Guide.
8.19 The Member may use the Miles earned to make donations to Associations participating in the MilleMiglia Charity Program based on the indications listed on the Internet website www.alitalia.com and/or in the Guide and in the Notices of the Program. The Miles donated cannot be reimbursed and cannot in any way be reaccredited to the Member’s account or reused by the Member.
8.20 The indicative value of the individual Rewards is determined on the basis of the value of the current airline rates at the moment of their issue.
9.1 The Member who reaches the quota of Qualifying Miles or Qualifying Flights set forth and indicated on the Internet website www.alitalia.com and/or in the Guide (Qualifying Miles earned or Qualifying Flights flown from 1 January to 31 December of the same year) is automatically and freely enrolled in the "Club Ulisse" or the "Club Freccia Alata" or the "Club Freccia Alata Plus". Membership of the exclusive Clubs means that the Company will grant the special benefits and advantages listed on its website www.alitalia.com and/or in the Guide and/or in the Notices of the Programs. The Company reserves the right to change these benefits and advantages at its own discretion, informing the Member with adequate advance notice. In addition to what is aforementioned, the Company reserves the right to allow special Members, or in connection with special promotional initiatives, to join "Club Ulisse" or "Club Freccia Alata" or "Club Freccia Alata Plus".
9.2 Membership of the Club Ulisse, Freccia Alata and Freccia Alata Plus will be valid until 31 December of the year following the year in which the Qualifying Miles were earned or the Qualifying Flights are flown, in order to determine the Member’s status.
9.3 The necessary miles to join the exclusive Clubs represent a reference parameter that does not prejudice their ability to use Miles for Reward requests.
9.4 The status of Club Ulisse, Freccia Alata or Freccia Alata Plus Members will be determined starting from the beginning of the month after the Company systems recognize the miles necessary to join the Clubs.
10.1 All personal data disclosed upon joining the Program or successively are processed by the Airline according to the current laws and regulations on personal data protection, and, in particular, in compliance with the Italian Legislative Decree No. 196 of 30 June 2003 (“Data Protection Code”)
10.2 The processing of personal data is necessary to manage the participation of the Member to the Program, to give the Premium and other advantages of membership to the Programs, to handle the Loyalty Card, and to provide the relevant services according to this Regulation. The correct execution of the above-mentioned activities require that persons involved in the operational and commercial activities of the Airline, as "Persons in Charge of Data Processing", and third party suppliers of services in connection with the Program (as, for examples, companies which supply direct marketing and market analysis, call center services, normalization services, information technology services, clients management services), as "Data Processors", will have access to personal data of Members, for the purposes strictly connected to the management of the Program, and, with the prior consent of the Member, also for commercial communication purposes. A list of the third party suppliers of services in connection with the Program, which process personal data of the Members as Data Processors, is available at the Airline. The Airline, as "Data Controller", warrants that personal data will be processed fairly and lawfully, and collected for specified, explicit and legitimate purposes in a way that guarantees the confidentiality of data, and by electronic means or by manual and paper-based means, through their comparison, classification and calculation, also according to lists or directories. In any event, personal data will be processed in compliance with the minimum security measures in order to guarantee the privacy of the data subject and to avoid the risks of access to personal data by unauthorized third parties; the Airline also warrants that personal data will be processed exclusively for the purposes connected to the membership of the Program and, with the prior consent of the Member, for profiling and marketing searches, and direct marketing purposes. All personal data are processed for the entire duration of the Program and for the following editions, according to the terms and conditions set forth in this Regulation (Article 2.8) and are stored, successively to the expiration of the Program and/or to the withdrawal by the Member, only for administrative purposes (and not also for profiling and direct marketing purposes) for at maximum a three-month period (except for eventual and specific legal obligations concerning the storage of the accounting documentation, and unless the storage of the Member’s personal data, for a period non exceeding one year, to consent the Member to receive the Premium according to its accumulated Miles). In any case, personal data are stored for profiling and direct marketing purposes for a period not exceeding, respectively, twelve and twenty-four months from their registration, unless their transformation into anonymous forms which could not permit, also indirectly or linking other data-bases, to identify the data subject. The personal data that do not have to be stored for the purposes for which they have been processed will be deleted or transformed into anonymous data by the Airline, and by each third party to whom it is communicated for the purposes stated above. The disclosure of personal data required in the application form to join the Program and marked with an asterisk (*) is mandatory for the complete participation of the Member to the Program and for the connected activities, as well as for the fulfillment of mandatory law provisions. Failure to provide the requested personal data, in whole or in part, also during the execution of the Program, will result in the inability to correctly perform, by the Airline and the third party suppliers of services, the Program and the obligations arising from the membership to the Program with any data subject. The disclosure of any other personal data, different from those marked with an asterisk (*), is not mandatory, and failure to provide them will have no consequence in relation to the adhering and the participation to the Program. Any form of dissemination of personal data that is not mandatory by law or that has not been expressly authorized by the Member, is excluded.
10.3 An appropriate information notice will be given to any Member in connection with the processing of personal data collected for each scope of the Program, and requesting if mandatory by law, the relevant consent. In particular, the Member will even have the right to freely express their choice in relation to the processing of personal data, showing separately their wishes in connection with each scope, including the opt-in/opt-out to receive any future commercial communication and the Program’s Communication.
10.4 The Member has the right to obtain, at any time, the confirmation of the existence or not of their personal data, to know its origin and content, to verify their correctness and to ask for their integration, update, rectification, as well as the right to request the deletion, transformation in an anonymous way or a block on personal data that is processed in violation of the Data Protection Code. The data subject also has the right to object, on legitimate grounds, to the processing of data relating to them, by means of a written communication, to the Airline to the following e-mail address: email@example.com.
11.1 For all that not expressly set forth and governed by these Regulations refer to the applicable legal norms and current regulations, with particular reference to President Decree of 26 October 2001, nr. 430 (published in the Official Gazette of 13 December 2001, nr. 289) on "Regulations concerning the Organic Review of the Measure Governing Contests and Reward Operations in addition to Local Manifestations in accordance with Article 19, Paragraph 4 of the Law of 27 December 1997, nr. 449".
11.2 In the event of any conflict between the provisions of these Regulations and those of the rules and regulations referred to, the latter will have precedence over the former.
© Copyright Alitalia - Compagnia Aerea Italiana S.p.A.
P. IVA 02500880121 Piazza Almerico da Schio Pal. RPU - 00054 Fiumicino (RM)