Upgrade with miles

Have you ever experienced the quality of services of our Classica PlusOttima and Magnifica classes?
Try them just spending your miles. 

How to request the service

When you buy an Alitalia ticket you can use your miles to receive an upgrade in these cases:

  • from Classica to Classica Plus for international long haul flights;
  • from Classica to Ottima for international medium haul flights;
  • from Classica to Magnifica for international long haul flights;
  • from Classica Plus to Magnifica for international long haul flights.

Travel with the top of comfort using your miles. Now you can request the upgrade to upper class by purchasing tickets with more convenient fares (booking classes K, V, T).  Find out all the details in the “How to request” section.

How to request the service

You can ask for an upgrade:

  • at you local MilleMiglia Customer Service during opening time, up to 1 day before the departing day of your flight.
  • at Alitalia Ticket Offices, the same day of departure1. We suggest to show up at the airport before the foreseen check-in time-limit deadline. Time-limits to request this service depend on your flight:
    • 1,5 h in advance, for flights within Italy, with the exception of flights leaving from Rome Fiumicino (2 h in advance).
    • 2 h in advance for international medium haul flights;
    • 5 h in advance for international long haul flights.
       
    The ticketing offices in some of these airports may request a ticketing charge, that varies according to the departure and arrival points. 

We remind you that upgrade to upper Class is anyway upon availability. 

REQUIRED MILES FOR UPGRADING for each single flight segment

2008-2012 EDITION TABLE 

From Classica-Economy to Ottima/Magnifica-BusinessFrom Classica-Economy to Classica Plus-Premium EconomyFrom Classica Plus-Premium Economy to Magnifica-Business
AreasDestinations (from/to Italy)with paying ticket in Y, B, M, H classeswith paying ticket in K, V, T classeswith paying ticket in Y, B, M, H classeswith paying ticket in K, V, T classeswith paying ticket in P class
AZ1Albania, Algeria, Austria, Bulgaria, Czech Republic, Hungary, Libya, Malta, Montenegro, Poland, Romania, Serbia, Switzerland, Tunisia10,00014,000Not availableNot availableNot available
AZ2Belgium, Denmark, France, Germany, Greece, Morocco, Netherlands, Spain, United Kingdom12,50017,500Not availableNot availableNot available
AZ3Egypt, Georgia, Jordan, Israel, Lebanon, Russia, Syria, Turkey, Ukraine15,00021,000Not availableNot availableNot available
AZ4Iran, Saudi Arabia, United Arab Emirates20,00028,00010,00014,00010,000
AZ5Canada, Continental USA, Ghana, Nigeria25,00035,00012,50017,50012,500
AZ6Venezuela30,00042,00015,00021,00015,000
AZ7Argentina, Brazil, China, Japan40,00056,00020,00028,00020,000


2013-2015 EDITION TABLE2

From Classica-Economy to Ottima/Magnifica-BusinessFrom Classica-Economy to Classica Plus-Premium EconomyFrom Classica Plus-Premium Economy to Magnifica-Business
AreasDestinations (from/to Italy)with paying ticket in Y, B, M, H classeswith paying ticket in K, V, T classeswith paying ticket in Y, B, M, H classeswith paying ticket in K, V, T classeswith paying ticket in P class
AZ1Albania, Algeria, Austria, Bulgaria, Czech Republic, Hungary, Libya, Malta, Montenegro, Poland, Romania, Serbia, Switzerland, Tunisia11,00015.000Not availableNot availableNot available
AZ2Belgium, Denmark, France, Germany, Greece, Morocco, Netherlands, Spain, United Kingdom14,00019,000Not availableNot availableNot available
AZ3Egypt, Georgia, Jordan, Israel, Lebanon, Russia, Syria, Turkey, Ukraine17,00024,000Not availableNot availableNot available
AZ4Iran, Saudi Arabia, United Arab Emirates23,00032,00011,00015,00012,000
AZ5Canada, Continental USA, Ghana, Nigeria30,00042,00014,00019,00015,000
AZ6Venezuela35,00049,00017,00024,00018,000
AZ7Argentina, Brazil, China, Japan45,00063,00023,00032,00024,000

Conditions

  • The cost of the upgrade will be calculated for each single flight-segment, for example for a one way flight from Tel Aviv to New York with a paying ticket in Y, B, M, H classes: Tel Aviv-Rome=17,000 miles (AZ3) + Rome-New York= 30,000 miles (AZ5), total amount= 47,000 miles.
  • For the upgrading from Classica - Economy Class to Classica Plus - Premium Economy Class and from Classica - Economy Class to Ottima/Magnifica - Business Class, tickets purchased (from all sales channels) in the Y, B, M and H, or K, V, T booking classes are considered valid; miles amount requested changes according to the ticket purchased. For the upgrading from Classica Plus – Premium Economy Class to Magnifica – Business Class, tickets purchased in the P booking class are considered valid.
  • Members can request the upgrade to upper class on flights (even if one way trips) operated by the airlines of the Alitalia group.
  • The upgrade must be requested after the ticket has been issued. 
  • Beneficiary of this service is the member himself and/or a person designated by him. Economy ticket must be issued with the correct name and in the classes of service mentioned before.
  • Seats on board are limited. Waiting list upgrade is not permitted.
  • Once the ticket has been issued miles used for upgrade will not be refundable and changes of itinerary and/or dates and/or are not allowed.
  • The miles earned on the flight taken are those established for the fare originally purchased by the Member.
  • Miles earned under the Program’s 2013 edition can not be combined with those from the 2008-2012 Edition in order to request rewards.
  • The destinations shown in the chart may be subject to variation following operative changes to the Alitalia flight schedule.
  • For all that is not expressly set forth in these Regulations, the award ticket user conditions in the Regulations of the MilleMiglia Program will be held valid.
  • You can ask for an upgrade:
    • at Alitalia local Office, opening hours, up to 1 day before departure;
    • at Alitalia Ticket Offices, the same day of departure1. We suggest to show up at the airport before the foreseen check-in time-limit deadline. Time-limits to request this service depend on your flight: 
      • 1,5 hours in advance for flights within Italy, except for flights leaving from Rome Fiumicino that require passengers to arrive 2 hours before flight departure;
      • 2 hours in advance for international medium haul flights;
      • 5 hours in advance for international long haul flights.
      The ticketing offices in some of these airports may request a ticketing charge, that varies according to the departure and arrival point.
    • Upgrade confirmations are subject to the on-board seat availability. Confirmation of upgrades to Magnifica Class is also subject to the availability of the meal service.
  • Should the applicant be someone other than the MilleMiglia account holder, when the Award Ticket is issued, a copy of the travel document will be sent to the e-mail address or fax number recorded in the profile of the account-holding Member, as well as to the address provided by the beneficiary. If no e-mail or fax contacts have been entered in the account-holding Member’s profile, it will not be possible to issue award tickets in the name of beneficiary customers (that is to say, individuals other than the account-holding Member).
  • Whenever an Award Ticket is issued in the name of a beneficiary, i.e. a customer other than the MilleMiglia account holder, the beneficiary must be in possession of full documentation relating to the award ticket when effecting check-in operations: i.e. travel document, personal identity document, authorization written and signed by the account-holding Member, photocopy of the personal identity document and MilleMiglia Card of the account-holding Member.


1. The service is available at the airports served by flights operated by Alitalia group. 
2. To request the Upgrade with the new edition Mileage, for tickets issued between 01/01/2013 and 31/12/2013, the award chart for the 2008-2012 edition applies in promotional way.
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