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Joint Conciliation

Joint Conciliation makes it possible to settle disputes between the Company and consumers out-of-court, through a free Conciliation Commission, established and managed jointly by the signatory associations and the company.

Statement of Understanding

On this page, you can read the Statement of Understanding between Alitalia - Compagnia Aerea Italiana S.p.A. and the adopting Consumer Protection Associations, signed on 5 July 2010.

Conciliation regulations

On this page, you can read and download the Joint Conciliation Regulations that regulates the procedure for out-of-court settlement of disputes between the Alitalia Group air carriers and consumers.


This page provides information for contacting the Conciliation Office.

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